Recent Complaints and Negative Reviews (217 reviews)
Plan expired
“
Price skyrocketed
It has now been 3 months since I tried to change to another supplier at about the rate
Still getting billed for Energy Harbor rate ”
March 7th, 2025
double dip charging
“ I was told I wouldn't be charged by both cmp and town square yet the rate you charged me at was twice as high cmp and they were charging too. So I was paying double sometimes triple for electric to one resident. You are a SCAM. Then called to unenroll and you kept on my bill and then I sat for hold for over an hour. So do I get paid for sitting on hold. I mean time is money. ”
March 3rd, 2025
Promised a rate - than ignored it
“ They made seller messages on my bill saying a had a certain rate (same as I was paying) locked for 11 months. 3 months later, they increase the rate 41% I called 4 times, they promised to look into it, promised to call back and completely ignored me. Scam company and not to be trusted. ”
March 3rd, 2025
Long time customer
“ shame on me for letting the rate plan lapse. they socked it to me with a therm rate 2x for several months for my lack of attention due to autopay. ”
February 18th, 2025
Switch from gas it's cheaper
“ We had gas for water heating and the kitchen stove. Already changed the water heater and will replace the stove next month. It's cheaper with electricity and you'll never have to deal with UGI again. Newer homes are fully electric and they ate screwing owners of old homes to make up for the decreasing revenue. ”
February 12th, 2025
MAKE SURE YOU SWITCH AFTER TERM
“ THE CONTRACT TERM EXPIRED. THANK GOD I HAD A NOTE TO CHECK THE PRICE. AFTER A 30 DAY WINDOW, CLEAN SKY WAS NO A MONTH TO MONTH CONTRACT AND THE PRICE MORE THAN DOUBLED. MENTAL NOTE CHECK YOUR RATES AND BILLS! ”
January 21st, 2025
RIP OFF
“ My 92 year old mother bought into buying power from these people and I added up the extra money she paid over the last 18 months and it is around $2400! Their kWh rate has been at 2 or three times the cost of buying it from her local electric company. We have cancelled and they are giving her back $192 on the list bill, but we are still not happy! They preyed on my old mother. ”
January 2nd, 2025
i am customer
“ the service is bad, can't contact customer service. can't change from paperless to paper. I am not recommend to anyone ”
December 30th, 2024
The Akron office
“ Bryant Peterson, Mekhi baker, and everyone else thats been there for awhile, they lie to the customers. They point out the 11 cents on the electric bill even if they already have a supplier on the bill at a lower rate. They need to be inspected, reviewed. I used to work there. They say whatever to the customer to get in the door and see their bill. They are far from compliance. ”
December 6th, 2024
Disappointment of the first degree.
“ This company's accounting and customer relation stinks. I love Baltimore and companies doing business in Baltimore, but not this company. ”
December 3rd, 2024
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