Recent Bad Reviews

“  I've had NRG for over 12 months and they were only lower than DLC the first two months. My rate is 3x the DLC rate. I despise this company and their false advertising. ”

“  This is the worst warranty service ever, I thought car warranties were bad. I have tried to use this plan three times and not one of them was covered. I have the max plan to include appliances and carried this from my old house to new house. So going over 10 years at least. First item...dishwasher. Based on discussion over phone, would not even come look at it. Today microwave mounted, it is not covered because it is not a mounted oven. Fridge do you know where the leak is coming from....if I knew I would be calling. The money I have put in this plan all this years has been an absolute waste. Definitely one for social media. ”

“  Switched to DE after I was promised that they're cheaper and better than my previous provider.
Well, they are not! Those scammers charge more than DOUBLE as ANY other provider.
Their customer service is ridiculous and unprofessional!
Any time I go to Walmart and see people signing up for this company I tell them how I was screwed over and they cancel on the spot. I will do this EVERY time and I wont stop to educate others about this Scammer-Company.
They should be shut down immediately. ”

“  They changed me to a flat rate what was $0.245798 kHr. Got hit with a huge bill. Had to cancel quickly. ”

“  After two years, I received a bill from my utility provider, Peco, which I found concerning. I have attempted to resolve various issues by calling multiple times but often end up stuck on hold until their closing hours (5-7pm) or conversing with staff who seem to avoid addressing my questions directly.

In 2023, I was informed by a representative that I could enroll in autopay, and I agreed however, I never received a bill or statement for the following two years. Peco's policy typically involves sending notices after two months when a bill does not go through, so the sudden bill of $10,000 with a reinstatement fee of $9,000 feels extremely disproportionate. To clarify, I live in a small manufactured home, where I have resided for the past eight years.

Additionally, I have been experiencing ongoing issues with an outside breaker that has been malfunctioning. Despite bringing this up to both Peco and my maintenance service, I have received little support, with each party pointing fingers at the other. The responses I've received have been unhelpful, as I was told that the breaker is new and functioning properly, despite repeated instances of it popping. I have recordings of all conversations in my attempts to resolve these matters. ”

“  So I have not had issues in the past with this promotion and signing up with this company. They usually get you when you are in Walmart. So yesterday I signed up at the Walmart with the associate and was told Id receive a Walmart gift card for $20. Well it never arrived in my email and called them and I was told that the associate never sent it and that the customer service representative I spoke with said he couldnt issue me one that I would have to return to the Walmart and hope that the associate was there. Well I returned today and nope they were not so the whole promotion was a scam to get me to sign up. I will contacting them to remove them from my electric and I also have them with my gas. I have been a customer for years and now because they want to scam me they will lose me as a customer. I do not recommend anyone use this company because they will lie and say anything to sign u up.. ”

“  I moved to a new place and set up autopay to avoid not paying but instead they decided to shut off my autopay without informing me after the took money out automatically the first month of us being there. ”

“  First of all you have me on hold for 3 hours then transferred me to the right people and that was another 2.5 hours and just to move a meter you said you would make me pay for your installment what a joke. You screw your customers just so you can keep making billions. Sad company you have ”