Recent Bad Reviews

“  I've had NRG for over 12 months and they were only lower than DLC the first two months. My rate is 3x the DLC rate. I despise this company and their false advertising. ”

“  Called to find my Budget billing amount, no where on the bill is ot called that. They require you to answer a multitude of questions before they will answer the simplest of your. ”

“  Nightmare
Worst gas company
Switching back to constellation energy ”

“  They random cancel your auto pay and then will have to pay 2-3 months at once to get it turned back on , ontop of its constantly down this small area has been down for going on over 12 hr with no update no power food and perishables in the fridge ”

“  New review for today: Sat 5/18/2024
Ive been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday Im speaking to a representative over the phone a guy most likely from India about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey for me to answer, but not a bill of confirmation of payments made. He explained he wont fix anything on their end nor bring it to the attention to their IT because Im just one customer complaining about the payment issue and no one else is. This is terrible customer service and I tell him how are we supposed to be making payments, if we wont have any proof of payments being made with no confirmations? I can always change companies for this reason since I do not have the trust in Just Energy to just take their word that payments are going through, when I cant get proof by email nor mail that payments are going through.? This will not work for me! Either fix the issue with payment confirmations that customers can receive by email or you will loose a customer over this. He tells me he wont do it and he cant stop me from leaving to another company. Very lack of respect on his part with customers. If one customer service representative does not care and says words like that, trust me when I say no one else in that company will care either. The rep and most likely the whole company believe that customers not receiving their payment confirmations are not a big deal! and that will allow them power over customers to decide when or when not to disconnect your service since their is no proof of payments. This is a bad company for business!! And I am currently searching for new service elsewhere online as we speak. Because just like that rep told me over the phone he cant keep me from leaving. He was right! They lack empathy. My concern is I need to know where my money is going to with proof. Not your word. Your word means crap. No confirmation receipts no payment made. The way I see it. You dont care for customers, then we do not care for you! and we will take our hard earned money and go somewhere else where we are truly valued customers. And no false advertisements ”

“  This is one of the worst companies I have ever dealt with in my life. Hold times are always over an hour, good luck getting an explanation on anything. Its all double speak. My favorite part is that I'm being charged MORE for choosing them as my electric supplier. Someone please explain to me why I am getting charged a recovery fee for money/damage I didn't cause and was not related to my service or property? I cannot even get someone to explain what would be on my bill if I switch to one of these CRES they keep trying to push me off on. When you sign up for one of the CRES you get a bill from the CRES AND FirstEnergy. This whole system seems like a scam! ”

“  This is the worst warranty service ever, I thought car warranties were bad. I have tried to use this plan three times and not one of them was covered. I have the max plan to include appliances and carried this from my old house to new house. So going over 10 years at least. First item...dishwasher. Based on discussion over phone, would not even come look at it. Today microwave mounted, it is not covered because it is not a mounted oven. Fridge do you know where the leak is coming from....if I knew I would be calling. The money I have put in this plan all this years has been an absolute waste. Definitely one for social media. ”

“  Switched to DE after I was promised that they're cheaper and better than my previous provider.
Well, they are not! Those scammers charge more than DOUBLE as ANY other provider.
Their customer service is ridiculous and unprofessional!
Any time I go to Walmart and see people signing up for this company I tell them how I was screwed over and they cancel on the spot. I will do this EVERY time and I wont stop to educate others about this Scammer-Company.
They should be shut down immediately. ”

“  They changed me to a flat rate what was $0.245798 kHr. Got hit with a huge bill. Had to cancel quickly. ”