Billing Reviews


Billing Problems and Complaints (525 reviews)



Good service - check prices

(4.2 / 5)

  I've had two separate contracts with Spark and find they deliver what they contract to. Never a bad billing, but you must deal online and by credit card, unless you have an occasional question via phone. Don't believe the price hype on how low they are without comparing. I quit them once and am about to do so again.

Larry Lineberger
June 8th, 2011

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Spark Energy


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Majority Good Experience

(4 / 5)

  We signed up with a door-to-door guy--he and his partner were very informative, personable, funny. He took lots of time and helped us look up our current provider and plan on my husband's phone. My only complaint is that he talked REALLY fast so there was lots of request for repeating--he always accommodated these requests and really wanted to be sure we understood everything.

Liberty appeared to be a better deal and so far our bills have supported this. I see other reviews about really big bills and wonder if those people were on an average billing plan before and with Liberty they are not. I did get hit with a cancellation fee from my previous company but was NEVER told that Liberty would cover that cost. I did get hit with late fees associated with being on their auto-pay feature and when I called was told that it is just an unfortunate fact that even if the lateness is caused by the banking system, they still consider it late. I take exception to that policy and will take the advice of another reviewer and just pay the bill myself, early. Customer Service, while delivering the company line, was very professional and empathetic. It wasn't his fault that the company has a stupid policy.

I have received my gift cards as promised and plenty of notification and instructions to take advantage of the rewards program--like other companies who offer such rewards programs (Credit Cards come to mind), it is a marketing/promo scheme for a variety of companies...I will use my reward dollars toward gift cards for places I already shop/eat.

I only gave a 3 star for recommending the company because I am still in my first year with Liberty so have not experienced a summer yet. Also, I am not in the habit of "recommending" utility companies to people I know. That's kind of odd to me.

Elizabeth
March 5th, 2021

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Liberty Power


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