Billing Problems and Complaints (620 reviews)
enrollment
“ I called to change my AEP supplier to Energy harbor. It was quite painless and went very smoothly. I dont think I have received my first billing fro Energy Harbor but it's coming in June (I think) ”
May 3rd, 2023
Initial Review
“ So far so good, it was a seamless switch. Have not had any issues requiring contact with customer service or billing so w cannot provide a true review on those services. ”
May 2nd, 2023
Super easy
“ The whole process was super easy. I confirmed my address and identity. Enrolled in one of their plans. And on the second billing cycle, my new rate was updated. I can't believe how easy it was. Eversource charged nearly double of what direct energy charges for supply. I'm still paying eversource on delivery because they own the infrastructure but these crooks are getting less of my money. Everyone in CT needs to shop around for supply. They often don't know that you can choose your supplier and simply bend over to eversource and their price gouging. I will shop around again once my term is up. ”
April 28th, 2023
Excellent
“ Friendly customer service, questions answered, transfer made. Haven't received my first billing as yet, but sure things will be fine. They also have programs I was not aware of when I called to inquire and may take advantage when I get settled on ”
March 25th, 2023
Nice Customer Service Representative
“ I telephoned American Power and gas of PA today regarding my account and spoke with a representative by the name of John Neesham. Although he was unable to help me acquire a new billing contract on our call, he explained how "variable rate" billing works... It was good to know. ”
August 3rd, 2022
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