Charge/Fee Reviews

“  I used to have 4change Energy when I first moved to Katy, Texas and one day I went to SAM's club and they had this rep from Just energy. He got my attention by saying that they could lower the bill and that they offered me free nights. Not knowing anything about the electricity market of TX I decided to go ahead and switch providers since Just Energy was going to pay for the switching fee too from the last provider. Little did I know that when they signed me up for the contract it was at $0.286/kWh and some little charges here and there and little did I know that even though they offer Free Nights from 9pm-6pm, my average bill quickly got to the $300 despite the fact of using about 600-700 kWh during so called "FREE nights". They got me good and now that I am switching to a different provider, they charged me the fee that they reimbursed me, when I first switched to them and also they signed me up for a 3 year contract. I was a fool, but now that I know how to check the Fact Label sheet of every electricity provider, I won't make the same mistake. Please pay attention to these JUST Energy reps and don't let their too good to be true promises get you in a situation where you are paying the highest electricity rate. ”

“  When I switched back to my local energy supplier I saved $40 in distribution charges on my first bill. I was being way overcharged by Inspire. ”

“  As soon as the 3 month contract expires, AP charges you double the rate on the next bill. ”

“  We never committed to a year-long contract with them, and they still charged us with termination fees after charging over 22c / kw which is double what most provides charge. ”

“  This company employs unscrupulous sales people. We were lied to by our salesman who told us we could cancel without penalty. He had me sign on an ipad and basically never showed us a contract but said he forwarded to us. We did not get copies so were unable to cancel within three days as it simply slipped our minds. After canceling we were charged cancelation fees. Not until I complained through BBB did we even see the agreement. Igs finally sent me the contracts 4 months later and basically told me to pound sand. This is a dishonest group with a rich man living in dublin enjoying his company's larceny. If you've had problems report it to the Ohio AG. ”

“  In 45 years, I have never had my lights cut off for nonpayment. I did with this company even though I did pay and had proof. They charge multiple fees to each months bill and you cannot get anyone on the phone to talk to. Run from this company! ”

“  I feel like I have been scammed by the agents of Spark Energy. Spark Energy representative came to my home in metro Detroit, showed me they were with my local gas company, and wanted to help me save money. I agreed thinking they were with my local gas company, Consumer Energy. Little did I know that was far from the truth. My gas bill doubled and now I have to justify the 1000s I paid extra. The agent was very untruthful and did not disclose who they represented and all the hidden fees that should have been accounted for. I now know that the agent was hired by Spark Energy and represents this. This is mal business practice, deceiving customers and this practice should end! ”