Charge/Fee Reviews

“  I have been on phone calls with Just Energy for over 3 hours today dealing with erroneous charges on my account. Per my contract, I was not to be assessed any ETF. When I received the charge, I called and the service associate assured me that the charges were removed from my account. I called back to make a final payment on my account, and the representative informed me that the account no longer reflected the waived ETF. Now I am back on hold to go through this process all over again.
I have repeatedly had trouble hearing the agents and many of the agents are unable to discuss and comprehend the charges as they are listed on my bill. When questioned, they always defer to another department. This causes the customer to have to re-explain the situation too many times over the course of one phone conversation.
I have to laugh about the message played while on hold. They claim to be the number 1 energy provider in Houston, but there are no other accolades from the multitude of states that they serve. I hope others stay away from this company because they will send you through a never ending cycle without any direct answers to your concerns. ”

“  We have been customers with Direct Energy for a number of years, at first the bills were acceptable, even though I noticed that they were continuously increasing.I understand that the energy consumption changes and as of late living expenses have increased quite a lot. However, the last bill we received was for an unacceptable amount by any standard. I called customer service to understand what was going on, they told me that they had sent me a communication to renew the contract, and I never had any issues in the past with this. However, this time I did not receive any notice, I was receiving the bills regularly and also paying them regularly. The bill went up by nearly $200, in addition, the fees applied for electricity were much higher than usual. I spoke to customer service and they were not helpful at all, they just said they would deduct $50 from my bill and they could give me a slightly lower rate per kw. I was told that I would be contacted by a supervisor to see what could be done, and of course, that never happened.I did some research online and also contacted friends with different energy providers and found that I was paying way much more for energy by comparison.I switched provider right away, Direct Energy has one of the highest rates with absolutely no difference in service compared to some providers with lower rates.You just need to do some research and verify which energy companies have good rates and good reviews, it takes some time but it will save you money.At this point, I would definitely not recommend Direct Energy. ”

“  Had this service for a month and a half and immediately canceled high prices and a bunch of bull shit charges it's my fault for not doing enough research and now I'm stuck with a $200 cancellation fee. DO NOT SIGN UP FOR AMBIT my apartment locators reccomended them and I didn't think twice and now I have to deal with this bull shit. ”

“  They shut off my electricity because theirr website for some reason won't take my payment. I've tried multiple ways of paying for it and then got a notice that it wasn't paid. I called and they said it was my fault and that I should have made sure that it went through. I had to pay to turn it back on and pay late fees even after I had confirmation that I paid it but it never pulled out of my account. I've tried to set up auto pay three times and it still says I'm not signed up for auto pay. They told me that it could be up to 24 hours before my electricity would be turned back on, thankfully it didn't take that long. Overall I'm super dissatisfied. ”

“  I ran into a young lady at Walmart that convinced me to switch over after showing me how much money they could save me. My bill was about the same (everything they "saved" me in electric fees they made up for in rider charges). I was fine with this, since I couldn't tell a difference in the total amount I was paying. After 6 months my bills shot up hundreds of dollars more than what I was paying before (comparing to the same months last year). When I finally had 2 straight bills over $700, I had to call and cancel. Be prepared for looooong wait times if you try to call and cancel. ”

“  I have been with Frontier for about 3 years & NEVER MISSED A PAYMENT! My husband went into the hospital for his heart & stent put in 4/8 & got out 4/15. My bill was due on 4/16 & got a call from a very rude person saying is was due. I told her I just forgot & if she could take off late charges for the first time & she said SORRY, IT WAS ALREADY CHARGE, WHAT. I emailed Frontier on 4/19 & explained & told them if they did not remove this late charge I would not be coming back & would post the email I sent with no response. So here we are. This is NOT a good company to do business with, they are very cold & do not care about their customers, as you can see. ”