Charge/Fee Reviews

“  From July to November, theyve charged my card $250 less than the bill. Eventually they sent me a notice saying I could be charged late charges on this balance forward. I called to discuss the reason for the balance forward and the Rep couldnt figure it out. He said I needed to pay it separately to clear it off the books. I paid it on November 7th.

The next time I called, that Rep said I shouldnt have paid that because it was something to do with energy rebates and how they were applied, so she refunded me the $250 on November 10th.

Then on November 28th my bill says I now have a balance forward of $245.11. And my December bill says I have a balance forward of -$121.31. I dont have a freaking clue how to we should be entering any of this into my books (we have several rental properties and must allocate expenses), and if I call them Ill be on the phone for at least 40 minutes while they put me on and off hold 27 times while they try to figure out their own mess. And Im willing to bet I wont get any correct answers or resolutionsyet again.

Another issue is nearly 2 years of back-billing adjustments (totaling nearly $600) on one of the properties, supposedly due to no physical meter readings being done during that time. Electric company told me only the retailer is able to initiate an investigation into the meter issue. However, Xoom tells me they are not responsible for the meters so I must talk to the Electricity provider. Another 40 minute phone call to try to convince them while they aren't responsible for the meters, they must be the ones to request an investigation on the meters. That was 3 weeks ago and still no follow-up from Xoom. ”

“  I previously had a contract with this company for many years, but recently went month to month. They are now charging me an outrageous fee of .32 per kilowatt hour from TXU. I then went to TXU to see their charges of month to month and they are only charging .23 per kilowatt hour. This is pathetic. ”

“  I switched back to PECO when their gas rates stopped being competitive. They month in between they doubled my gas rate and blamed it on the variations in the market. My bill went from 380 to 680 and almost all of it was the gas charges from CleanSky. Do not use them ever! Did I mention it was the month my wife died. What a kick in the pants! ”

“  I had been with them for 5 years. The main selling point for me was the electric delivery charge on my TXU bill. After my initial contract I never received any offers, I just got a bill each month. Well this last month I looked at my bill and guess what, the same electric delivery charges. So I went with another provider and now they say I owe a $300 early termination fee? Someone will have to explain because I never signed another contract. So how did I terminate early? They adding this just thinking people will pay? Very dishonest. Sad that a loyal customer gets treated like dirt. Pay your bills and get screwed for being a good customer. ”

“  I switched after being approached in the airport and since Im on a PECO budget plan I wasnt checking monthly bills and just got a catch up bill for over $800 and my monthly budget job mped up by $55 per month due to high increase in NRG charges! Total scam!!! Im dropping them immediately and may pursue legal action. ”