Stream Energy -- Profile Analysis

I am mystified by some of the negative reviews. My natural gas startup (Georgia) was simple, with no issues, and extremely prompt customer service response to a couple of questions.

I'm a fair person I've been with this company since 2013. My bill ALWAYS reflects what I used I get a graph every two weeks showing me my usage. This customer service lady had the ORDASITY to tell me well you used a lot more ENERGY THIS TIME LAST YEAR so WHAT!!!!!! LAST YEAR WAS LAST YEAR I had help last year so I was able run my air a little more last year. This year CENTERPOINT CHARGING DOUBLE for usage says STREAM ENERGY. Some people don't understand FIXED INCOME. I'm struggling to stay cool NOT RUNNING my AIR at all. I found Her RUDE , & Judgemental. Telling me What I can afford girllllllll. I had to catch myself. Stream Energy do better DAGNABIT!!!!! RIPPING OFF CUSTOMER'S ISN'T GOOD AT ALL.

Ive been a customer for Stream prior to the pandemic. I thought I was receiving the best rate, things were going well at the very beginning, and initially signing on, everyone was so friendly...of course, new customer perks. I will say, the house I currently live in is an older home, therefore, I understand higher rates will apply as you hit the winter season. However, I do feel the relationship since 2021 has become a nickel and dime scenario. I have looked numerous times in my email to hunt for price updates when the year membership ends, even just a reminder and here is where you sign up, and they send nothing. They only send your bills. What I mean by this is, Id wished for some kind of update: the fee will go up to this price if you do not renew. Its a total guessing game regarding the exact date things will roll over, and there is no relationship whatsoever. When you do go past that last month or day something rolls over, it feels as though they are happy to receive the extra $$ from you and really dont even try to get you back on the membership fixed rate. It jumps to a much higher fee. You handle everything on your own, and if you call to voice your concern, there is a defensive and almost an our bases are covered type of handling than even just the slightest what can we do or we are so sorry to hear this, lets find you the best rate. Even if I can see the best rate in front of me, that business empathy relationship is sometimes all that I need and am not asking for a free item. I do expect as a loyal customer for better dialogue from your customer service reps. I call and am always left with, why did I even bother. Ive called about this concern in the past.

This is by far the worst energy company Ive ever dealt with. We are a small family of three two adults and one child and Mystream has been charging us $400$600 a month for electricity. Thats completely unacceptable and outrageous. Their pricing is not transparent, the bills are confusing, and their customer service is unhelpful. I feel scammed and taken advantage of. Do yourself a favor and choose a different provider this company is greedy and does not care about its customers.