Provision Power & Gas -- Profile Analysis

This company helped me save on my gas bill. Something that none of the big companies tell you is that you are able to change suppliers.

Easy to sign up, good rate for power and nat. Gas.
Month to month account hope they will not vary much.

I just made a switch to Provision Power & Gas! I researched and found much much better rates.....and I did it all online! They made it so easy.....once you sign up they do everything else.....you get a confirmation of your order with all the info you need for your records, and they take it all from there. Love it when they make it soooo easy! And you save money!!!!!

I signed up with the sales agent at the door and at first I was confused she helped me along but you got to understand the program to see the benefit.

I somehow without my knowledge got switched to the Akron Aggregate plan although I never received their "postcard". I had SCO for many years and loved and was told it is no longer available by Dominion (which I later found out to be a lie). I got robbed by city of Akron for triple the rate I was paying for the 3 coldest winter months, of course.They claim it took 3 billing cycles for provision to take affect and my bill is back to where it was with the SCO.Thank You.

none

My budget bill has been $201.00 per month. I had 30 days at a very low cost and my bill was only $116.00. I will be checking for their cost to date to determine what I will do next.

Smooth transition.

Kind of too soon for experience review first month is without incident for Gas but my electric hasnt switched over yet??? Its still under Shipley.

simple to sign up

I have a nice price but didnt realize it was avariable price so time will tell.

still confused but our bill went down $120 from last month but the price per kwh was 11.25 not the .04 I thought we were paying

I live alone so I know how much electric I use. I just hope this isn't an introductory price and raise later. It's an ongoing experiment.

simple to sign up

Price after introductory is too high. Not competitive.

I originally signed up for a variable rate of .0499. When my first bill came they charged me .0959. I immediately cancelled and went with another supplier. I received a call from Provision questioning my switch. He said the current rate was .0795. I said that I was getting a 11 month for .0595. He said thanks for your time. In the meantime I called customer service about my incorrect charge and she said I would be getting a refund. Excellent customer service.

Signed up due to the price. I didn't realize it was only for 1 month and then reverted to about the same I was paying with AEP--In addition did not even get the monthly deal--so my cost was .11 before and now .109 and there were no months that the monthly .049 was applied.

Thought I was making a switch for the better. However our usage was up also.

I have lived in apartments for awhile but I didn't even know choosing a supplier was a thing. A representative knocked on my door and explained it all to me, but they purposely make it confusing and make you think this is something you have to give your information for and is just a change in your services, NOT that it's an optional thing. Several of their practices are how scams operate, including a phone call where they ask you 10 questions and only want you to answer Yes to them and nothing else, and a confirmation number you have to write down that you don't actually need (I'm pretty sure the confirmation number is fake and is just to make you think it's more legit). I supposedly was able to cancel it by talking to their online chat, but now I'm paranoid that they won't actually cancel it for me.

Employee came to my door asking to see my DTE bill, claimed 3 different times while I was talking to him that he was a DTE employee. Asked to see my bill and said I was being overcharged for my gas and that he would contact them to correct it. Received a notice in the mail a week later saying that I was switching gas companies. Super shady.

We switched to Provision power and gas because they said it was going to be cheaper than Consumers. They are not we have been paying a dollar more than Consumers!!!!! When I finally realized why our natural gas bill was way more than it used to be, I called Provision and the lady I spoke with was very rude. She was trying to put my concern about being charged extra per month for what Consumers was already doing for us, she got a attitude and said she was going to try to request my cancellation. What a rip off!!!! She said they would not give me any of my money back or nothing. Please do not answer the door if they come to your house!

I just had a representative from Provision Gas stating she can save me money on my bill. If I just grab my bill and give her the account information. I stated that I am not interested, and she responds with a sarcastic attitude "how are you not interested in saving money and getting a lower rate"? Then she continued with the attitude and sarcastic comments.
I suggest your people that are representing your company to work on their customer service skills and their sales pitch. Very rude and if that is how they are going to be I have no interest in switching to that company!

Got a confirmation number on my order. after two months they have no record of order or confirmayion number

The only experience I have with this company is their sales representative knocking on my door 30 minutes ago to try to get me to sign up... in the middle of a pandemic, during a stay-at-home order in Ohio. Appalling.

This company is a RIP off. I have seen a higher bill since signing up. Canceled 2 months ago and still seeing on my bill with higher charges than my regular AEP bill.

WE HAVE ON SUPPLIER AN PROVISION IS A DOUBLE DIPPER, CALLL YOUR DTE AN CANCEL PROVISION AS YOUR ALTERNATIVE GAS SUPPLIER YOU ONLY HAVE ONE , THOSE PEOPLE GO DOOR TO DOOR TO HAVE YOU SIGN UP TELL THEM TO LEAVE

These people have been to my house 3 times and was extremely rude every single time. All three times was during the pandemic and not ONCE did they wear a mask! Then DEMANDED that I bring them
my bill so that they can review it and when I explained that I wasnt interested they wouldnt take no for an answer and the last time they were here my baby started crying so I explained to them that I had to go, they had a crappy remark. So tired of people thinking they can just come to my house and demand that I give them attention or demand they review my bills.

started ay 2.9 per. jumped to5.43,then 6.

I have no idea how it even works. nobody called me. no email. I have no idea how the rate compares to others. Miserable experience. Regret.

If you like worrying about getting your electric getting shut off use them. They charge $300 more a month than the regular carrier. Their sales people will lie about services to get you to use them.

I have yet to see a bill reflecting my choice changes.

Contacted completed all necessary paperwork with no response.

I had a rep show up at my door and I told him I couldnt talk over signing up at the time but he kept insisting it would take a few minutes. I started filling out the form on my phone and read through the checklist. He did not do several of the things I was supposed to sign off that he did. But as he was watching my screen, I felt uncomfortable and selected that he did everything. Then when the verification call came, he told me to say yes to everything. One of the questions was if he had left the premises, I answered yes but he had not. I felt uncomfortable as he was standing right there and said that he had left. I will be calling my providers in the morning to cancel. I tried to report the incident via chat but the rep said she already did took my complaint, which wasnt true at all. The whole situation feels very predatory.

They keep sending sales reps to my house. I tell them I am not interested, I've complained to their corporate office and been told they would stop, and still their sales people keep harassing me. I would burn coal before I used this supplier.

I have lived in apartments for awhile but I didn't even know choosing a supplier was a thing. A representative knocked on my door and explained it all to me, but they purposely make it confusing and make you think this is something you have to give your information for and is just a change in your services, NOT that it's an optional thing. Several of their practices are how scams operate, including a phone call where they ask you 10 questions and only want you to answer Yes to them and nothing else, and a confirmation number you have to write down that you don't actually need (I'm pretty sure the confirmation number is fake and is just to make you think it's more legit). I supposedly was able to cancel it by talking to their online chat, but now I'm paranoid that they won't actually cancel it for me.

Provision reps lied about the length of the contract. They said it was until the end of NEXT December (this happened in November). They also stated that the rate will vary but will never exceed .05/kwh. I should have trusted my gut instinct and told them no. When I received my terms, conditions and contract a few days later, it is for ONE month, not 12. I went ahead and canceled the supplier before my contract started. Too many red flags right from the start. I wouldnt trust or recommend Provision to anyone. There are plenty of other suppliers to pick from that are more reputable.

I understand energy suppliers and how things work, but somehow I fell for the pushy door to door sales. He used the term fixed for 30 days. My rate was accurate for 30 days then the rate more than doubled. Highest electric bill I have EVER incurred! Avoid this company at all costs

Annoying person's telling me they overcharged me and telling me they know where i live, but when i asked to give me my money back on my account they would not do it.
I kept saying I was at work and they kept asking for my personal information age, address, and energy bill information in order to get my refund. This when I told them over and over that I was at work

It's not unlikely to have a $300 + monthly bills. Never had a $400 bill.This month was $871 !! The month before was $665 !!. Not sure what happened. I quickly opted out but was told I would have to stay with them for another 1 or 2 billing cycles.
Beware! Stay away from Provision!

Never signed up for this. People came to the door and talked about duke energy. Never signed anything. Maybe this isnt protocol but the people sure didnt care. Somehow it got added to our electric bill and stuck us with an extra $500.