Source Power & Gas -- Profile Analysis

I had a 2 year contract. I did not need service. I had autopay and it worked well. Now it is time to renew and several companies have lower prices, but they also have various bill and service complaints. I will probably sat with Source.

I just signed up and was so impressed with the customer service and simplicity of it all I took the trouble to do something I hardly ever do... sign up to something and write a review.The young lady that answered my call was knowledgeable, courteous, pleasant, efficient and just downright helpful! The Energy Facts Label provided clean form language and was easy to understand. I didn't feel like I needed to be a lawyer to think I understood it.The other thing I like is that we have choice in how we get and pay our bill. No hassle.The rates are very competitive and the reviews are favorable.... here is hoping that my satisfaction continues. If it does I will recommend them.I have been a StarTex customer for years and they tried to snow me with a bunch of double speak to convince me their rates are actually competitive while in truth they are in the upper quartile of quoted EFL rate.

I switched to Source in April 2013. I was thrilled at the lower rate. Everything was fine until I got my first bill, which was due more than a week earlier than what I thought I had set up. I'm disabled. I do not receive my income until the 5th of the month. When I called them about it, they said they only give a 14 day time period to pay the bill. They never said that to me when I was signing up and discussing that I needed my billing due date to be the 5th of each month. It took a lot of haggling to get my original agreement implemented, and then they acted like they had really done me a big favor. So, that lasted from May to August billings, and when I go to pay my bill on the 5th, I discover I have a late fee for being past due.... because they have suddenly upped my due date to the 3rd of the month, without any notice. Then suddenly after 21 years of disability under the State of Texas, the state changes disability providers, and gives all of us on disability a 14 day notice of the change, and that our checks for the month of September will not be direct deposited, and will be reduced by as much as 75% of our disability income for the month. So I call all my creditors and are able to make arrangements with all of them for a delayed payment until the next month without any late payment fees or disconnections... all except Source. I have 21 major health problems and one of them is fatal. Source to this moment has refused to grant me an extension to my next due date, Oct. 3. They are at this moment cutting my electricity off as of September 22, 2013. I am a 63 year old woman who lives alone. This act of non-humanity in extenuating circumstance beyond my control is nothing short of evil. For a brand new company, their lack of simple humanness is incredulous. I will be changing back to Reliant, my former electric company of many years come April 2014 when my contract is up. With "customer service" like this, who needs it? You'd think a new company would have much better business savvy to not only attract customers with better rates, but actually be a top notch company in customer service to retain them. Basic law of life, if they don't treat you in a compassionate manner in business, they don't need your business. They will not be getting mine back. I have candles. What little food I have will ruin. At least I'll still be able to take hot baths... my water heater is gas... and my gas company told me on the first call and explanation of my predicament, "no problem, and we'll waiver a late fee". You could learn something from this Source. Otherwise, word will get around quickly about how lousy a company you are, low rates or not.

Budget plans with this company BACKFIRE on you. They do a True-Up bill due after the Higher usage months are over and when you would go into the low usage months that would even-out your budget plan, causing you to overpay them by either paying the True0up bill, or increasing the amount of your budget plan ... horrible. I have been with them 2 years and will absolutely not renew and share my experience with anyone that asks.