In November, the average electricity rate in Lancaster was 17.49¢ per kWh.
The average households monthly electricity usage was 727 kWh,
making the average bill around $127.
You can choose your electricity or natural gas retailer in Lancaster. We're here to help you navigate the sometimes daunting array offers and providers. As a neutral third party we provide you with the tools to make the best choice for your home energy needs.
Im only writing the review to shoutout the customer service representative that helped me in that department. The companies rates department is absolutely rude. I called to cancel and the agent couldnt sell me on a renewal and got upset and hung up the phone in a rude manner. Absolutely disgusting the attitude that was displayed over the phone. They gave me no confirmation number or any indication that the cancellation process has started. I called back and spoke to a WONDERFUL agent named Daniele G. Not only was she astonishingly pleasant to work with, she addressed my cancellation inquiry without hesitation and with a positive attitude. If you are in management please treat this employee as if they are a good star in the classroom. She deserves to be the example of customer care at this company and deserves more additions to her paycheck. I would even leave a tip if I could. Other than that, the intro rate was good. I would do it again in the future.
Levi from Philadelphia, Pennsylvania
May 27th, 2025
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Excellent Customer Service
I wrote May 31, 2025 with frustration regarding my bill following my introductory pricing expiration. Today, 6/2/25 I placed a call to cancel service. After reading other reviews here I was expecting the worse but the service I received was exceptional. The associate I worked with, Angel x7308, was very attentive to my concerns. He was kind, patient, understanding and informative. He explained options and proceeded as I requested with nothing short of the upmost kindness.
Niki from Beaver Meadows, Pennsylvania
June 2nd, 2025
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35 Minutes and Counting
Called for information, still on hold 35 minutes later.
Bad Customer Service from Bethel, Pennsylvania
September 8th, 2025
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Great resource
This was an easy shopping experience using the site with immediate email and text communication.
Deb Paree from Bridgeville, Pennsylvania
September 20th, 2025
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Nice Price fast information
Think Energy was so easy and all the information was there on the first page and the repost was quit and has 3 years fixed rate
Lydia Gonzalez from Lancaster, Pennsylvania
October 3rd, 2025
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Bobbi (woman i spoke with)
I was very upset and in tears and I called to try to work something out and I spoke with a woman Bobbi. I have a brain injury so Im very hard to deal with and she was so patient and kind and understanding and she just treated me wonderful and she helped me out wonderful I went from crying and wishing I could die to things are fine shes great. Dont ever let her go. Shes a very precious woman. May God bless her. May Jesus bring her joy in peace. Be all understanding God bless you, Bobbi thank you
Bobbi. The woman who I spoke with. from Wellsboro, Pennsylvania
November 5th, 2025
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Not what I thought I was getting
When I signed up for a monthly Fixed Rate I thought it was for KWH. It ended up not being. Should have read the fine fine print better next time!!!
Mike Ulmer from Milton, Pennsylvania
January 3rd, 2026
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Fast Repair
I called Med Ed at 07:30 in the morning for intermittent power. Five hours later they were finished. Thank You to the men who came out on a Saturday.
Todd Kratzer from Nazareth, Pennsylvania
January 10th, 2026
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great company
easy to set up my account. best pricing and no early termination fee
pamela from Pittsburgh, Pennsylvania
January 18th, 2026
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Excellent Service - Gas line check
Dylan came out to check our gas range for safety after a flame went out but gas continued to come out, leaving the house smelling like gas. He was extremely thorough, checked every item attached to the gas line in the house, the outside meter, tightened the line behind the stove, and walked around the entire house checking for fumes. He answered questions I had about gas ranges and really put my mind at ease. On top of that he was extremely patient and nice to my chatty 5 year old daughter. Thank you!!!
RachelP from Glen Mills, Pennsylvania
January 21st, 2026
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Other information about electric service in Lancaster
Lancaster, located in South Central Pennsylvania, is one of the oldest inland towns in the US. With a current population of close to 50,000 people, it was founded in 1729.
Random Facts
Lancaster hosts more electronic public CCTV outdoor cameras per capita than cities such as Boston or San Francisco
The Lancaster Central Market is the oldest continuously operated farmers market in the US
The Fulton Opera House is one of the oldest working theaters in the United States
Sports Teams
Lancaster Barnstormers - Baseball
AFC Lancaster Lions - Men's soccer
Lancaster Inferno - Women's soccer
Lancaster Papers
LNP, the county's predominant newspaper
La Voz Hispana, the city's Spanish-language edition