Recent Bad Reviews

“  Was told at my door i could save money, man also said he was from my local gas company. A Lie. My cost increased by 35% and my current budget is lost. I should of done my research vs trusting someone. BBB is full of negative issues with IGS energy. ”

“  The pushy door to door salesman told me one thing, and my bills have doubled!!! Now I'm getting an early termination fee, after they lied and they can kiss my butt! ”

“  How did my electric bill almost double and I have only been with you guys for only 2 months? My rate is 0.1438/kwh from when I was with Tomorrow Energy and was supposed to get the same rate when you guys moved me to Spark Energy without my permission. Also, why am I getting a 118.36 Taxable TDU Delivery charge on my account this month last month it 65.86 for the Taxable TDU Delivery charge that doubled? I asked why I was being charged and no one answered me. Poor customer service so far can someone please get back with me as soon as possible. ”

“  It is obnoxious that you get charged to pay by checking account on line. it is bad enough that just about every company is charging a fee for payments by credit card, but checking accounts now too. The service never improves, they just charge more for doing less for their customers. ”

“  Auto renewed my policy after I canceled. I was over charged over 4 moths ago. Every time i call in I get the runaround. They just stole my money and wont pay it back. ”

“  Direct energy is the worst company I have ever experienced!!! Their customer service includes long wait times, rude reps, people who are hard to understand and it is hard for them to understand what you may be talking about. If you want someone higher than a manager, forget that they will never let you talk to one. I had a rep come to my door and list a certain price but it was a lie. They charged me a higher price and never fixed it. I decided to go to a different energy company. Direct energy is now making me pay a full cancellation fee even though I was lied to about the price. This company does not care about its customers. You will be charged so much money that it is ridiculous. ”