Recent Bad Reviews

“  The agent that tried to sell me on this cheaper plan flat out lied to my face. She told me there were no fees, no extra or hidden costs. I asked point blank and she lied to me. Dont fall for their lies. Our bill has an extra $97 in fees now and she wrote the number to a sex hotline on the pamphlet ”

“  Sent me "met Ed refund check" you get the so called refund if you buy their service at almost .05 cents increase on your bill. Don't fall for this BS ”

“  Couldnt set me up online and needed me to call a representative to give information. Then proceed to try to sell many insurance products to me. I said it was a scam to make me call in and talk to him and he was annoyed because he IS a sales representative! It was all a big hassle and I didnt feel comfortable with them. Also received many solicitations after signing up. ”

“  Think Energy has very very poor customer service. Phone wait times can be up to an hour, or they never pick up the phone. They do not return calls or emails for customers like myself to resolve billing issues and overcharges. They lie about sending out notices when your contract expires. I never received notice of 3 yr ending contract and they increased my rate from .11 kw to .19 kw without any notification. When you finally reach a service rep they are not able to help you as they always say I will send your issue to my supervisor. This never occurs as I have never gotten any mail, emails or phone calls from anyone within Think Energies company. MA Energy department should ban Think from doing business in our state. ”

“  Highly upset with Direct Energy! After being a loyal customer for 9 years you would think they would do everything possible to keep you as a customer for another 9 years... I have never missed or paid late, however, for some reason my payment did not go through in August. Direct energy did not make me aware of this. I log into my account in September and i am in disbelief on the amount amount owed. I contact them directly and come to find out, i submitted a payment with an old debit card on file. Ok, i get it, my mistake. They set me up on a payment plan for an additional $84 per month and i should be caught up in February of 2025. Well, i logged into my account for November and my bill came out to $504. After all the years i have been with Direct Energy i have never received a bill so high. So again, i call them and the person i spoke with informed me that she has reversed a late fee notice and to submit a payment in the amount of $454. I submitted my payment and now my power is off because they stated she was not authorized to remove the fee and i did a partial payment. I informed them that i only submitted the payment they required me to submit. I liked having direct energy, obviously, i have been with Direct Energy for 9 years, however, they have lost a loyal customer! ”

“  You took our business but have not sent out any bills. We're still paying the electric and gas companies themselves. Then you send some type of bills to your collection agency. Still determining if this company is actually a scam. ”