Recent Bad Reviews

“  They signed my dad up to their service without content of any kind! Apparently, a letter was sent by ComED to opt out but no letter was received. How is this even legal??? ”

“  I met a representative at a local grocery store. I had luck saving money on my energy bill prior with other companies so I gave them a shot. The Representative talked a good talk and had data to back up what he was selling. The papers showed all the odd ball charges imposed by Grid, which amounted up to rough 50 some odd dollars. I had inquired about the cost of the kWh as this and the delivery fees due to attenuation over distance are what really cost us in the long run. I had been assured that the price per kWh would not change. So to my surprise getting a 550 electrical bill as opposed to the 50ish dollars off of the original bills which usually came in around $180 to $250 per month. If I was saving dollars we should have seen $130 to $200 not $550.
National Grids going rate is .06X cents per kWh in my service area, Green Mountain is charging me .14 cents per kWh in my service area.
I will be filling a complaint with my states Public Service Commission and the Hotline for Competitive Energy Complaints. Twice the cost is not competitive. ”

“  Bait & Switch - Stream promised a rebate of the switching fees from Xoom (who gave good rates and excellent services) - but when I submitted the final bill from Xoom (which took two months to receive) they said they would not honor the rebate because they didn't receive it in the allotted time frame. This was delivered via email after a customer service person on the phone confirmed the rebate was valid. BEWARE! ”

“  I've been trying for over a month to transfer a meter account to my name, but I haven't been able to do so because the meter is a commercial one, and no one knows how to help me change it to a residential account. The customer service over the phone is very poor as they always give me different explanations every week, and it takes hours for them to answer my call regardless of the day or time I call. ”

“  They manage to double what I was paying for the price of my energy bill. it's over .14! when you can easily go to website to shop of energy supplier and find it for .09 cent! I should had known better than to trust quick talking sales person at Sam's Club. ”

“  It has been over two months waiting to receive a refund because a just energy advisor mistakenly switched my service to the completely wrong apartment. I was moving and wanted to make sure my service transferred, but the advisor kept giving me the wrong address, even after I confirmed multiple times that she had the wrong address. She told me everything would be fine. Literally scammed? Did she know what she was doing or was she negligent? Either way, do yourself a favor and use green mountain energy. They are so much better.

In short, Im owed over $450 for energy charges I was paying for an apartment on the complete other side of the city. Now Im trying to call customer service and Ive been in the queue for 45 minutes. I just want a status update, or to know if the refund is also a lie. ”

“  - Pressure Sales : May 2024 - I was shopping in Sam's club when a Just Energy sales person approached me and talked about switching services. She said I can get 18.9 cent plan with free nights. She followed me while I was shopping and persuaded me to switch service. I already had a contract on my existing plan which will have a 280$ termination charge. She promised JustEnergy will reimburse the early termination fee of my previous provider . She also confirmed that this JustEnergy plan will not have any termination fees for cancelling.

Incorrect Information and false promises : After enrolling I noticed I have been charged at 28.6 cents. I called Just energy and they referred me to EFL which has a thin line print. The sales person never explained to me the additional 10 cent delivery charges. I followed up on my reimbursement of termination charges. They reimbursed only 150$ out of the 280$ termination fee citing that there is a limit for the reimbursement. This was also not informed.

Sticker Shock - Realizing the high charges between June and July. I decided to switch to a new service provider. Once I switched I got a call from Just Energy that I have a cancellation charge of 175$. In addition they are charging back the 150$ reimbursement that was promised and paid by them. ”