Recent Bad Reviews

“  They manage to double what I was paying for the price of my energy bill. it's over .14! when you can easily go to website to shop of energy supplier and find it for .09 cent! I should had known better than to trust quick talking sales person at Sam's Club. ”

“  It has been over two months waiting to receive a refund because a just energy advisor mistakenly switched my service to the completely wrong apartment. I was moving and wanted to make sure my service transferred, but the advisor kept giving me the wrong address, even after I confirmed multiple times that she had the wrong address. She told me everything would be fine. Literally scammed? Did she know what she was doing or was she negligent? Either way, do yourself a favor and use green mountain energy. They are so much better.

In short, Im owed over $450 for energy charges I was paying for an apartment on the complete other side of the city. Now Im trying to call customer service and Ive been in the queue for 45 minutes. I just want a status update, or to know if the refund is also a lie. ”

“  - Pressure Sales : May 2024 - I was shopping in Sam's club when a Just Energy sales person approached me and talked about switching services. She said I can get 18.9 cent plan with free nights. She followed me while I was shopping and persuaded me to switch service. I already had a contract on my existing plan which will have a 280$ termination charge. She promised JustEnergy will reimburse the early termination fee of my previous provider . She also confirmed that this JustEnergy plan will not have any termination fees for cancelling.

Incorrect Information and false promises : After enrolling I noticed I have been charged at 28.6 cents. I called Just energy and they referred me to EFL which has a thin line print. The sales person never explained to me the additional 10 cent delivery charges. I followed up on my reimbursement of termination charges. They reimbursed only 150$ out of the 280$ termination fee citing that there is a limit for the reimbursement. This was also not informed.

Sticker Shock - Realizing the high charges between June and July. I decided to switch to a new service provider. Once I switched I got a call from Just Energy that I have a cancellation charge of 175$. In addition they are charging back the 150$ reimbursement that was promised and paid by them. ”

“  It takes over 2hrs for someone to answer the phone ”

“  Thought my office charges fir this Spring ( 2024) seems high.
Contacted their Customer Service in late July.
Discovered I had been "rolled " to month to Month since 2024.
They claimed they sent me notification in Oct and Dec 2023...VIA US MAIL!!! One hundred per cent of all communication had been managed thru EMail!!!
I then ckd my residential account....they had done THE VERY SAME THING....SINCE OCTOBER 2021!!!
Same excuse....notified by Snail Mail !!!
Rate went from 12cents to 25 in both cases.
When confronted, they made no offer of compensation.
Thieves and liars!!!! ”

“  BUYER BE WARE!!!! As my usage went down due to energy efficient appliances, NRG increased their rate. For the past 12 months, NRG rate was approx. $0.12 vs. ComEd $0.06 per KWH. The trusting soul that I am, just realized that NRG overcharged me by approximately $539.64 over the past 12 months. I have terminal cancer, have been ill for over four years and have not been well enough to really read my bill. When I called NRG, the customer service representative implied that it was my fault for not calling them. I trusted that their rates would be competitive (equal to or less than) with ComEd. What they are doing to criminal. ”

“  This company will not stop calling me. Yesterday I was on an important phone call and they called THREE times consecutively from a local phone number, I was afraid it was an emergency so I ended my call to answer theirs...and was extremely annoyed. I will never do business with them. ”

“  Never has my bill been this high! $500 for a monthly bill and I was with no electricity from Hurricane Beryl for 6 days. I tried to chat with someone concerning this issue and no help at all. If you don't pay you're bill on time, they will either turn off your electricity or charge you $20 fee for not paying it 2 days after the due date! I do not recommend this electricity company ever. Don't make a mistake by contracting with them. ”