IDT Energy -- Profile Analysis

The sales rep was very pleasant! He explained everything really well & definitely been saying money ever since 7 months in.

Essay

I Never order IDT called to cancel on August 4 after seeing a $80 IDT charge on my bill. Plus My Regular Pepco charge of $42. I was billed again $180 from IDT with my regular Pepco charge of $51 so I called Customer Service again and was told they received a meter readings from Pepco August 7 to close out account. But will continue to bill me for two billing cycles and Ill have to pay them. Scammmers!!!! Was told on this call with customer service that they are on my Washington Gas Bill as well WTW . I do have the cancellation confirmation numbers and currently working with Pepco to see if I can resolve this through them

Beware of this company they will charge for no services provided on their behalf. You will end up paying double in everything!!!

I have contacted my City Council Representative regarding this company. They market by sending the most unprofessional people to your door who will say anything including lie to try and convince you to change your energy supplier. Today is Sunday and as we are sitting down for dinner someone starts knocking at my door. When I say I am not interested she says she will continue to come to my house until I speak to her. I am putting up a no trespassing and no solicitation sign to keep these people off my property. I am also contacting the neighborhood association to see what can be done. If your product has true value you do not need to use nefarious means to acquire and retain customers. Maybe a harassment suit is in order.

Overpriced. Horrible customer service - agents won't escalate to a supervisor when you request, but instead argue with you. Difficult to get in touch with. Sleazy door-to-door sales people - RUN AWAY AND DO NOT ENGAGE. If I could rate every category with zero stars, I would.

One of their representatives signed me up for this service without my knowledge and when I saw it in my bill I called and told them I never signed up for it. They sent me the contract that was supposedly signed by me, wasnt my signature nor my email or phone number. Sent them proof it was not my signature they stated they would investigate, after 2 weeks they call me back and state that they would give me a credit of $35 dollars, toward the $99.05 that was charged to my Pepco account. Told them I didnt agree to it as wasnt something I signed up for, the investigator told me I couldnt get anything for free and would not communicate with me any further. So now I am stuck with a bill that has doubled since they were fraudulently added, and no way of getting this off my bill as my energy supplier is telling me I have to deal with IDT with this matter. THIS COMPANY IS A SCAM DO NOT DEAL WITH THIS COMPANY, STAY FAR FAR AWAY!!!

Story as old as time with this energy provider. They start you off at a good price then shoot you up almost 200% (thats 3x) horribly misinformed associates and overall just unpleasant to work with.

Renewal involved deceptive business practices (said I renewed for 1 month, not 1 year) then wouldn't let me out for 2 billing cycles, charging me almost twice the going rate!

They have sales rep walking neighborhoods lying to people saying their current gas n electric company is overcharging them and we will get refunded for being over changed. Using that to get your account info to fraudulently sign you up for their company.

IDT Energy has a policy of deceptive business practices, a.k.a. scams. I was approached today by a very personable young man named Jerome who intimated that he was here to speak with me from PPL in order to clear-up a rate discrepancy in my favor. (I should have known better at once, but alas, he caught me just home from work with five other things on my mind!) At no point did he say he was from IDT Energy, nor that he wanted me to sign a contract with them, and yet that is what he suckered me into doing, unaware and unseen. The whole time he kept talking about PPL, not IDT and he was very careful to make sure I never saw beyond the signature box that he had zoomed-in on to hide the fact that the signature was for a contract, not a confirmation from PPL. It wasn't until he left, and I saw the text message in my inbox with the link to the contract to be signed, that I realized what had happened. IDT Energy are liars, and ought to be shut down. Whatever rates or promises they offer, you should not trust them, because any business that engages in such deception in order to scam a person into becoming an unwitting customer cannot be trusted to behave in a scrupulous manner afterwards. They are a company of scammers, and ought to be shut down.