Payless Power Resources
Founded in 2005, Payless Power is an electricity provider operating in the deregulated Texas marketplace that specializes in pre-paid electricity. Payless power caters to customers that have advanced smart-metering systems to offer pre-paid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then monitor their usage and how much power they have left through their personal accounts. If an individual or business doesn't have a smart-meter installed, Payless Power will help coordinate the process of having one installed.
All Payless Power Plans
Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Variable Rate
1 month
Variable Rate
Variable Rate
6.69¢ / kwh
27.6%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
6.99¢ / kwh
24.4%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$14.95
monthly recurring charge
Live Brighter AE 8
Info
8 Month Fixed Rate
8 month
Fixed Rate
Fixed Rate
8.29¢ / kwh
10.3%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
8.39¢ / kwh
9.2%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$9.95
monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
Fixed Rate
8.49¢ / kwh
8.2%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
True Simple 6
Info
6 Month Fixed Rate
6 month
Fixed Rate
Fixed Rate
8.57¢ / kwh
7.3%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
True Simple 8
Info
8 Month Fixed Rate
8 month
Fixed Rate
Fixed Rate
8.59¢ / kwh
7.1%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
Live Brighter 8
Info
8 Month Fixed Rate
8 month
Fixed Rate
Fixed Rate
8.69¢ / kwh
6.0%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
Clean Power 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
8.89¢ / kwh
3.8%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
Live Brighter AE 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
8.99¢ / kwh
2.7%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
Safe Harbor 8
Info
8 Month Fixed Rate
8 month
Fixed Rate
Fixed Rate
9.09¢ / kwh
1.7%
under market rate
Compared to the current PECO rate of 9.2440¢ / kwh
$0.00
monthly recurring charge
Live Brighter 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
9.29¢ / kwh
$0.00
monthly recurring charge
True Simple 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
9.40¢ / kwh
$0.00
monthly recurring charge
Safe Harbor 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
9.59¢ / kwh
$0.00
monthly recurring charge
Online Premier - 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
9.59¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
9.69¢ / kwh
$0.00
monthly recurring charge
SimpleClean 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
9.99¢ / kwh
$0.00
monthly recurring charge
Online Premier - 6
Info
6 Month Fixed Rate
6 month
Fixed Rate
Fixed Rate
10.19¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.26¢ / kwh
$0.00
monthly recurring charge
Live Brighter 18
Info
18 Month Fixed Rate
18 month
Fixed Rate
Fixed Rate
10.29¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.29¢ / kwh
$0.00
monthly recurring charge
RescueLock 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.29¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.50¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.50¢ / kwh
$0.00
monthly recurring charge
SolarSPARC 10% 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.60¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.69¢ / kwh
$0.00
monthly recurring charge
SureLock 24
Info
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
10.99¢ / kwh
$0.00
monthly recurring charge
True Simple 24
Info
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
11.09¢ / kwh
$0.00
monthly recurring charge
Pollution Free 24
Info
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
11.60¢ / kwh
$0.00
monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
12.19¢ / kwh
$0.00
monthly recurring charge
Wow, you're particular!
We don't have any plans that match your criteria :(
Would you like to reset your filters?
Payless Power Plan Summary
We recommend plans from Public Power and Frontier Utilities instead.
Most Recent Payless Power Reviews
Lost cost big bills
This plan was good for the first 2 weeks and then the daily cost went up and my family was still doing the same things. Couldnt understand how we were isinh more energy. Then I was charged a termination fee for a prepaid account. — CJ from Houston TX
Very easy
Love it — Ruben from Corpus Christi TX
Great but the fees are too much
Love the company. But the $4.95 fee can get excessive — C J from Houston TX
4-5 Star Reviews: 115 (53%)
great for those who know....
I have been a cust of Plp for over a year now and I love the pay as u go plan I pay for exactly what I use I think u need to know what Ur getting into before u agree to the service yes there is a hold that gets placed on your account but that's only if the company gives u a loan and when the loan is paid back it gets lifted common sense people I have always been treated good I especially love one of the reps name rosa the nicest person I've meet I would really recommend the service
happy cut from Dallas, Texas
July 27th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Very pleased
I have been nothing but pleased with my service. Setting up at Ace was a breeze & my service was turned on the next morning which was a Saturday. I get daily texts of the previous days usage &my balance. I've been careful to use electricity only when necessary & have my daily usage down to $4.50 with doing 1 load of laundry plus I live in a 3000sf home. Why didn't I get Payless sooner??
TC from Rowlett, Texas
September 27th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
confused
This gets crazy. My electric balance goes up and down and the days for termination are confusing Yesterday It was good until 1 -9-2014. Today the 6th. It has done that before . I called and was told that it changes and was not an accurate record. What the ... do they even do it for then? I was snakebit when I changed . I had Smart and that was not smart. They are dilatory in all and they owe me 177.00 . I want my money and They came with some kind of... . That is why I complained to the Public Utilities Communion and the Attorney Generals office on fraud. I just want to understand what is going on with MY money.And I do not. How can it be the 9th and then the 6th when I did not have anything on?
Johnny Staten from Waco, Texas
October 26th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Wonderful experience
I was so worried about obtaining affordable electric service when we had to move. My credit is horrible and I could not afford a huge deposit. After checking with several companies, all whom wanted a huge deposit and as I had terrible credit the rates would have been high. Someone told me about pay as you go electric. I looked it up online and found PAYLESS POWER, heaven sent. No deposit. They even gave me 25 dollars of service free. The rates are reasonable. They send me a text everyday so I know when I am needing to add funds to my account. No hassle, no headache. They had me hooked up when promised, it has been wonderful. The bills stayed resonable even during the 100 degreee days with the ac going. I am very happy. I LOVE PAYLESS POWER!!!!!!!
Teresa Gross from Nolanville, Texas
November 15th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Greener pastures
Upon my last review of this company, I switched over to TXU electric. I admit, I was blown away by their $300 new customer service visa card and no deposit. A few months in and I was satisfied. No hidden fees and mama was happy. Then a month came where I paid a day late and then the following month as well. I was shocked to see a bill the next month for $758! It was a deposit for $400 due to my habitual late payments. I tried to work with them to no avail. I reflected that if I had been with Payless, it wouldn't have mattered I was needing a day extra to pay my bill because I could have gotten an extension. I mean, it was ONE FREAKING DAY. So I came back to Payless Power. I must say, I missed the daily text messages and extensions. I missed being in control of my daily usages. Why did I ever leave?!! Well I am back and happy and will never leave again. I do have one question though. When you have a protection date through..example: Account protected through 5/14/2014, does that mean you're due on the 14th or morning of the 15h? I am a little fuzzy on this one. Thanks Payless for your awesome company!
January is satisfied from Plano, Texas
May 11th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Pretty good so far!
We've had service for about a month. No deposit, and all of the charges are explained to you both online and on the phone when you sign up. They explain to you what the initial set-up fee is, minimum daily charges, price per KWH, etc. You can pay for a few days, you can pay for a month, it's up to you. We had to move on short notice and didn't have money for a huge deposit. We pay a few bucks extra every month for that courtesy, but I LOVE the daily updates on my balance and usage. It helps us to adjust our usage BEFORE the end of the month and getting slammed with a huge bill! It's easy, it's convenient, and they can turn on service same-day.
Cala from Sinton, Texas
August 11th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied
I came to payless power last winter when my bill from another provider went from being around $100/mo to $721 for one month. They were helpfull and got my electric same day. Went out of their way to help me out and gave me a promotinal credit. I can have somewhat of an idea what is costing me in electricity. My only problem is when I use large amounts during winter months I need almost a 5day extension because I live week to week. And those large amounts are difficult to ome up with, but I do try when I can to unplug those energy drawing heaters. Company has been great though. Impatiently waiting on postpaid services??
Monica W. from Alvarado, Texas
January 8th, 2015
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Payless Power Is Awesome
Payless Power is awesome! They have great rates and no deposits. I get a daily text message every morning that gives me my account number, balance, and days remaining. It also tells me exactly how many KWH i used the day before. Awesome!
Byron Young from Fort Worth, Texas
September 23rd, 2015
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Worth it
The overall prepay part is super efficient for the two of us living in our home. We have had our usage up to about $7.00 at hour highest on a Hot day in August... And now that it is fall $2.00 in a day at our lowest.
Also, if you exceed the amount and go negative with them there is a $25 fee to turn it back on, but the $25 goes on as a deposited amount on your account. So if you were -$1 then you would have +$24 + whatever else you add with it. So it's a good company and a good way to do electric.
T.K. from Sherman, Texas
October 27th, 2015
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Cheap but wish the customer service was nicer
I just got them and I am paying $1.00 to $1.25 a day! I have never paid so little for electricity in my life! I did call in to customer service to make sure I was being charged right and they said I was but they were kind of like robots. Not really nice but not really mean just kind of like they were just their doing a job. Normally I don't like this but I don't mind so much since I am paying so little.
Steve from Arlington, Texas
November 4th, 2015
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
2.0 upgrade sucks!
I been with payless for about 4 years now and until now I'm not happy with the service at all. With the new 2.0 upgrade where if you have over $35 in the account they give you a "discount " and if you don't keep the account above $35 you get charged double . I don't see this fair some of us are very thight in money and cannot afford to keep putting money to keep it over $35. I used to love payless but i think its time to change companies. Cannot afford to keep paying $5-6 a day!
D Martinez from Irving, Texas
July 8th, 2016
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Really great, affordable option.
I really have no issues. Great service, and convenient ways to pay. Love being able to see what I use on a daily basis.
100 % recommended from 79764, Texas
June 27th, 2017
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Love the daily messages
I really like the daily messages that let you know where your balance is at, and like the fact that you can control how much electricity output you can have within your apartment. Ive just recently started, so I hope this keeps up! Just gotta get certain power saving energy lights and your bill should be positive easily.
Elena B. from 77901, Texas
March 20th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Realtor investors DREAM
I love this product. It is affordable and easy to track, thou a 2 day lag in account accountability of electricity used it is still as easy to track the usage at my rental property while it is waiting to be re-leased. It has helped me notice that extra lights were left on by mistake when I had not been in the house for about 2 days. A great tool for short term use but I can see using this for long term as well if I needed to monitor my electricity usage more closely.
Celeste from 77375, Texas
April 24th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Happy customer
I've been a happy customer for several years now. Was kind of disappointed to find out price went up. Has went up twice since I've been with them. And have been a few times they had problems with meters and completely overcharged due to weather circumstances. Customer service was not able to explain, help or correct the situation. But I can't really see myself leaving this company over these issues. Nothing in life is perfect! Lol. Would definitely and have recommended to several friends who are satisfied as well. My only remaining concern is that as of June 18th 2018 I was told payments less than twenty dollars will not be accepted. I really hope this is not the beginning of the end of their easy, convenient service. Time will tell.
Cortney from 76112, Texas
June 9th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Best electric company around
No complaints;no current problems. Very satisfied on all fronts.
Paul Deason from 76240, Texas
June 29th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
SBH media
Great experience
Michelle Hunter from 75219, Texas
July 3rd, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
quick payment
It was fast and easy to pay
tianna from 75703, Texas
July 6th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
My review
Way cheaper than month to month service. My whole month only runs $50.00.
Angie from 75901, Texas
July 10th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Customer experience
Since I became a payless power customer, everything going on pretty good.
Widne from 77099, Texas
July 10th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
YEA!!! Payless Power
Nothing but good opinion of P.P. For many years; always kept me and mine warm in winter, and cool in summer. Never in the dark.
Paul Deason from 76240, Texas
July 13th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied
Satisfied
Cc from 75243, Texas
July 14th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Happy customer
Fast easy and the prices are decent but could be better
Prsfinest from 77550, Texas
July 15th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Awesome
No Complains
Brown from 75062, Texas
July 18th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
One
Ok
Daniel from 78404, Texas
July 19th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
PaylessPower Rocks
This company saved the lives of my niece and nephew. Texas heat is no joke. It's been hovering above 100 up to 110ish. My bil's last provider cut them off with no mercy. I recommend Payless to anyone who wants a good, fair deal along with excellent customer service. Thanks for running an electric company with common sense.
Myrna Lovejoy from 76148, Texas
July 21st, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Easy
Easy to sign up and use.
Kent from 77539, Texas
August 8th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
A Great Experience
I have been pleasantly surprised with Payless Power. The sign up process was simple and the daily notifications are great. The prepay plan is a good way to manage you usage.
Regina Staples -Lock from 75160, Texas
August 9th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
The best electricity hands down
School was about to start for my kids and money was tight, I was allowed a credit to give me time to get my finances in order. I really appreciated that.
Rhonda from 77070, Texas
August 23rd, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Dawson
It was great.
Dawson from 76656, Texas
August 25th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Cool
Very good
Cody from 77511, Texas
August 27th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Customers
Low prices so far
Jo from 77040, Texas
August 31st, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Review
Service is great
Best ever! from 78613, Texas
September 1st, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
paymebt method
customer service ,payment method
Daniel Chapa from 79605, Texas
September 5th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
New customer
I have had experience with other service providers who have lied about one thing or anther. My experience here has been by far the best.
Scott from 76063, Texas
September 5th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Omar
It was good
OC from 78550, Texas
September 8th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Service
Called in to get more info and the sales man was great. Explained everything to me!!!
Lala from 77088, Texas
September 8th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great service
They even gave me a credit when I didn't have money for my lights.. Love it
Great from 75110, Texas
September 12th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Awesome
Love it!
GCHowes from 77095, Texas
September 18th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
professional, personal and price worthy
I like everything about Payless Power. Plans and prices are competitive, customer service is courteous and professional. The online service is easy to use and very convenient. All in all a first class electric provider
susan from 77039, Texas
September 26th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Payless Power is the best!!
I only average about 80 bucks a month on electricity costs. Cheapest bill I ever paid!
Best power ever from 75901, Texas
September 26th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Payless!
Fast and convenient
Ashlee from 77014, Texas
September 29th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Energy usage
I really enjoy how Payless sends me notices daily letting me know how much electricity I am using. It helps me budget my usage a lot more wisely.
Troy from 75482, Texas
September 30th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Excellent choise for electricity provider
Ordering was easy, customer service personnel were helpful,courteous and very professional. Texts and emails about daily balances are useful in keeping track of usage and balance. All in all my experience has been exceptional. I would highly recommend them to anyone
S. Peck from 77039, Texas
October 3rd, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
customer services
It was good and easy
Matthew from 77083, Texas
October 6th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Easiest damn online payment...
Easiest damn online pay option.. No re entering numbers or even amounts!
Ben S from 76664, Texas
October 8th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Bestinthewest
They were very professional and friendly people. Best one of them all would be they were fast.
Joe G L from 76943, Texas
October 11th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great company
Easy to access and add money
Brenda from 77551, Texas
October 22nd, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Excellant
New to this company but have been very satisfied with the services.
T.Scott from 76063, Texas
October 26th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great provider. Service, ease of use and support excellent
Have had Payless Power for several months now. I can't say enough how easy, inexpensive and supportive this provider is. Thank you
S. Peck from 77039, Texas
October 27th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great
The service was awesome
Norberto from 76903, Texas
November 6th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
survey
Everything goes fairlT well, prices are just a little on the high side.
ashley stine from 77480, Texas
December 26th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied
Satisfied
Satisfaction from 75904, Texas
February 11th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good
It all good
???? from 79761, Texas
February 12th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
happy customer
very quick and easy
Lehra from 77036, Texas
March 25th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Customer Service
Easy Start, very affordable, and excellent customer service
Arnishia from 77590, Texas
April 10th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Excellent service and product
I love everything about this electric service provider. Customer service is exceptionally good. They are helpful and respectful. Quality is somethung they seem to strive for
Susan Peck from 77039, Texas
April 26th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good service
We like the service. But are not to keen about being billed more for less usage and less for more usage. But it's still a lot better than what we we are used to.
Tx res. from 76710, Texas
May 20th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Payless power is great
The whole online process was simple quick and easy. Mainly wasnt too expensive and the whole process was easy to comprehend.
Eric B from 77598, Texas
July 13th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Awesome
Easy access and wonderful power company! Great rates and prices!
Angelina from 77521, Texas
July 21st, 2019
Billing & Account Management
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How likely are you to recommend?
Simplicity is Key
Setting up a new service is extremely easy. All fields were clear to read and easy to understand. They had enough detail to keep me from having questions, and little enough detail to keep me from being lost. I highly recommend this company to any one who is a first timer in living on your own. This makes setting up electricity as easy as a level one on a video game.
Melissa from 76437, Texas
July 31st, 2019
Billing & Account Management
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Order Experience
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How likely are you to recommend?
fast
excellent customer service
irma gomez from 78574, Texas
August 6th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
First
It was okay. I thought it was easy but wasn't offered any other plans but the one I'm on. I am kept up to date on how much electricity I have used. One day back.
Bonita from 75217, Texas
August 22nd, 2019
Billing & Account Management
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Order Experience
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How likely are you to recommend?
Electric
helpful
Michelle from 76549, Texas
September 5th, 2019
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
AMAZING
Very simple, fast, and straightforward
AWESOME from 78341, Texas
November 10th, 2019
Billing & Account Management
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How likely are you to recommend?
Awesomeness
Great
Adrienne from 77028, Texas
November 29th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Thankful
Good, simple and easy.
Great.
Daniel Beloica from 78404, Texas
December 30th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
I just signed up...
After comparing prices for Prepaid Plans, I decided to go to Payless Power. The process was so easy and the step by step are easy to follow. I will wait about the outcome of my billing once I move in into my new place.
Liz from 77042, Texas
February 19th, 2020
Billing & Account Management
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How likely are you to recommend?
Sign up
Easy to apply and pay for
New customer from 77515, Texas
February 19th, 2020
Billing & Account Management
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How likely are you to recommend?
Great service
It was very easy and simple and quick and fast I loved it
Hr from 77354, Texas
February 24th, 2020
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How likely are you to recommend?
Great affordable service
I enjoy this company because it's affordable I never use more than 5$ in electricity a day. 69.00 will last me a month
Happy customer from 78404, Texas
March 6th, 2020
Billing & Account Management
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How likely are you to recommend?
Excellence
Everything is been excellent more than what I thought
Diego borja from 77379, Texas
March 17th, 2020
Billing & Account Management
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How likely are you to recommend?
Easy to Use
No comment
Nid from 79830, Texas
March 19th, 2020
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How likely are you to recommend?
Great customer service. Same day service hookup
Very prompt customer service and great rates. Was able to get signed up for service the same day.
Nathan from 77057, Texas
April 24th, 2020
Billing & Account Management
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How likely are you to recommend?
Residential customer
Just overall customer satisfactory
Nico Perez from 76903, Texas
May 19th, 2020
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How likely are you to recommend?
Easy
Very easy to turn on and get started. I like that the electricity you are using is right in front of you on the web site. And paying your bill can not be any easier.
K Athearn from 77539, Texas
June 5th, 2020
Billing & Account Management
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How likely are you to recommend?
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Amazing
Amazing
Terri from 79705, Texas
August 6th, 2020
Billing & Account Management
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How likely are you to recommend?
Good
Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according
Angel from 79762, Texas
August 7th, 2020
Billing & Account Management
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How likely are you to recommend?
Love the daily notifications
I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way!
Faith Leapove from 76513, Texas
August 12th, 2020
Billing & Account Management
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Order Experience
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How likely are you to recommend?
Yess
N a
Kayla from 79602, Texas
August 15th, 2020
Billing & Account Management
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How likely are you to recommend?
Great company!
They are always fast, friendly and very professional.
B.J. B from 76148, Texas
August 31st, 2020
Billing & Account Management
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How likely are you to recommend?
Account
no comment
Aaron Powell from 77520, Texas
October 1st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
New Order
All good.
James from 77493, Texas
October 19th, 2020
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Na
Na
Na from 75038, Texas
November 15th, 2020
Billing & Account Management
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How likely are you to recommend?
Excellent customer service
The friendliest customer reps that truly wanting to help you. They go above and beyond
Julie from 75904, Texas
December 19th, 2020
Billing & Account Management
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Happy Customer
O complaints
Curtis from 75249, Texas
March 17th, 2021
Billing & Account Management
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How likely are you to recommend?
Good
I love this company and recommend them. The electric bill is so much lower. The convenience of auto pay and their customer service is excellent. When I have a question, I call them, and they answer right away.
Good service from 76360, Texas
April 17th, 2021
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How likely are you to recommend?
Good times
Good experience very friendly.
David from
June 12th, 2021
Billing & Account Management
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How likely are you to recommend?
Great
Easy
Idk from 77063, Texas
June 30th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
So far, so good
Thank you.
Elaine Bennett from 77515, Texas
August 3rd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Wish I was with Paylesspower ... switching soon
I called for what I should do in my situation. Rudy, helped me and he gave me some great advice to keep me from coming across another dilemma! The fact that someone actually saved me time and saved me a headache, instead of just processing payment and leaving me in the dark( no pun intended) he told me the best way to go about my situation and Im just Thankful! I will be switching to Payless once my situation is over! Thank you Rudy!!!!
Crystal Vell from 75067, Texas
August 20th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Very good service Easy to use!
The service has been incredibly easy to use. A two year old could do it.
KSA from 77539, Texas
September 19th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good service
No problem with service but I've never understood the billing or what the actual coat per kwr is. On the average 4 kwh's costs me just over $3.00. This seems very high
Susan from 77039, Texas
November 13th, 2021
Billing & Account Management
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How likely are you to recommend?
Great Service
We have always had a great experience with this company. We have had service for 4 years now, and do not plan on switching any time soon.
Aaron & Joann O'Neal from 78374, Texas
February 8th, 2022
Billing & Account Management
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How likely are you to recommend?
Fast and easy
I found myself in a situation where I had very little time to pay and the process was very fast and easy and they made it possible for me to make the payment on time
Michael S from 77484, Texas
April 19th, 2022
Billing & Account Management
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Order Experience
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How likely are you to recommend?
Best service
It was easy and helpful and great service
Miriam from 76043, Texas
May 3rd, 2022
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How likely are you to recommend?
Great service
Easy process
Shey from 77502, Texas
June 23rd, 2022
Billing & Account Management
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Best Service Around
They fit with my budget and usage perfectly!!!
The Perfect Fit!!! from 76501, Texas
July 17th, 2022
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How likely are you to recommend?
Great service
Fast and easy
Edna Nomichith from 75227, Texas
August 11th, 2022
Billing & Account Management
Customer Service
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How likely are you to recommend?
New customer
Just learning about this new pre paid power
Holly from 77571, Texas
August 18th, 2022
Billing & Account Management
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How likely are you to recommend?
Appreciated
Our family has had a horrible past 2 years, we lost our home in the winter storm moved back in October only to get diagnosed with cancer in November. My wife is our only income and no one would help her or work with her. I think this will be a great fit for our family.
Smith Family from 77515, Texas
August 20th, 2022
Billing & Account Management
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owner
quick and easy
juan from 78839, Texas
August 22nd, 2022
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How likely are you to recommend?
Happy
It was so easy to applied an setup only took 5mins
Lasheaydonnell@gmail.com from 75081, Texas
August 30th, 2022
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How likely are you to recommend?
Awesome
So easy
Easy peasy from 78414, Texas
September 9th, 2022
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How likely are you to recommend?
So Far Seems Good
Easy sign-up. No complication with connecting via telephone a competent CSR who was able to assist and was professional. I was hesitant but it went well.
T Williams from 70744, Louisiana
September 18th, 2022
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How likely are you to recommend?
Awesome
Keep up the good work guys super convenient
Convinced from 76652, Texas
October 7th, 2022
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Best electric company
Way affordable compared to txu
maemae86 from 75125, Texas
October 29th, 2022
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How likely are you to recommend?
Customer service
Excellent
April from 77051, Texas
November 30th, 2022
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How likely are you to recommend?
Expensive but worth it.
21 pkw is frustrating
Shawna from 75701, Texas
December 29th, 2022
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How likely are you to recommend?
Great but the fees are too much
Love the company. But the $4.95 fee can get excessive
C J from 77099, Texas
April 23rd, 2023
Billing & Account Management
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How likely are you to recommend?
Very easy
Love it
Ruben from 78415, Texas
May 10th, 2023
Billing & Account Management
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Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Lost cost big bills
This plan was good for the first 2 weeks and then the daily cost went up and my family was still doing the same things. Couldnt understand how we were isinh more energy. Then I was charged a termination fee for a prepaid account.
CJ from 77099, Texas
June 18th, 2023
Billing & Account Management
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How likely are you to recommend?
3-4 Star Reviews: 21 (10%)
Family Owned and Customer Oriented
Recording conversations or not, I tend to
question the accuracy of an online review with
several spelling errors and grammatical issues-
as it was probably written in haste by a hot
tempered individual. This company is local and
family owned, caring about nothing more than
their customers. I found them and their great
rates through their blog, and found it more
than helpful and informational! They are a
company that gets it.
Andrea from Dallas Fort-Worth, Texas
October 21st, 2011
Billing & Account Management
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How likely are you to recommend?
Before you get Payless read this
Let me start by saying that when I first switched to Payless Power, I was very impressed. The rates were reasonable with no hidden fees. I loved how I got a text message every morning and honestly this company has truly educated me on how to save on my electricity usage. Then things went weird. I figured out near beginning of summer that I could extend my account payment out by a week. This was awesome. It truly helped me. I paid a week behind every week, like clockwork. How awesome is that! However any incentives I started out with for paying a larger payment were gone. It use to be if you paid $150, $100 or $75 you'd get lower tiered rates per KWH. Gone. ok..well, they got to make money too. That was strike one, incentives gone. Then there was the small fee charged if paying less than $40 on your account. Sure, let's charge the people who obviously are scrimping pennies to pay for electricity, but it didn't effect me so much...strike two, unnecessary fees. At least with this fee I was SLIGHTLY warned ahead of time...would have been nicer for a heads up sooner. Now they have taken away my precious extension. Instead of 7 days, I now only have 4, which is counting the day of payment due. If I want to extend it 7 days I have to pay a fee. This one wasn't given to me as a warning, in fact the first time I saw it I didn't even know what it was. The second time the customer service agent did tell me prior to awarding me the extension, but not the first time, That's a hidden fee. I still can't understand why they don't text customers about changes to fees etc. Why do we have to find out last minute or in some cases after the fact? Strike 3, extension gone...strike 4, hidden fees....All in all I must say I actually did like this company. But I'm thinking its not the same company I signed up with. Maybe it is time for me to switch. If you never need an extension and want to prepay...this company is for you. If you pinch pennies and its hard to make ends meet...I'd shop around and get full details first.
January from Plano, Texas
December 21st, 2013
Billing & Account Management
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How likely are you to recommend?
DEPOSIT REFUND
PAYLESS POWER HAS TO BE THE MOST UNORGANIZED COMPANY IN THE TEXAS AREA. I USED THEIR SERVICE SINCE AUG 2011 UNTIL SEPT 2014. I HAVE BEEN CALLING, AS THEY TELL ME TO DO SO, EVERY FEW DAYS TO CHECK ON MY DEPOSIT REFUND. THERE IS NOT ONE SINGLE PERSON IN THE ENTIRE CUSTOMER CARE CENTER THAT CAN GIVE ME AN ANSWER AS TO WHEN I WILL RECEIVE NOR HOW MUCH MY DEPOSIT WILL BE. TODAY IS 9/29/14. THERE SHOULD BE SOME KIND OF 7 - 10 DAY POLICY, AS THEY REQUIRE OF THEIR "VALUED" CUSTOMERS TO GET THEIR STUFF TOGETHER AND GIVE THE SO CALLED "VALUED" CUSTOMERS AN ANSWER. THE ANSWER WAS CALL BACK ON FRIDAY, 10/3/14. I AM EXTREMELY DISSATISFIED AND WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.
ANNABELL PIKE from GALVESTON TEXAS 77554, Texas
September 29th, 2014
Billing & Account Management
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How likely are you to recommend?
So Far It's Been Good
So far I like it. I started up on Monday 10-20-14. I really like bc I have bad credit and needed to have services at emergency and last minute. I have looked at Reviews from several different electricity companies. Most have the same type of complaints. Mostly all reviews in several are bad. What I liked about this is the!Supervisor canback up what went wrong and why things escalated to the point they did and how they do try to!resolve the issue if possible. I had a good experience getting the info I needed when I first called. It took me a week to make up my mind wether I wanted to switch or not I did. My first teo!days have came out to $2.91so I loved that. Of course there is a $10 charge to connect with AEP. I did call several times to get more info to be sure I had everything straighten out and questions answered. They were kind and patient with me on all this and answered my questions that I had. So it was great. The only one thing I will say is that when I went online to check my daily usage and balance. I discovered that I could've put $75 or more on my acct so they can give me $100 worth of service over a period of time. I put $50 to start off with just!to see if I was going to like it. I wish they would've told me that and I would've started my account with more $ in it. I also love that they extend you by bmp possibly 2 days if needed. Which is nice bc not others will do that for you. All in all. I so!far am happy with it. But fairly new into it. I think its goosd as long as you keep your balance off of negative and don't get a disconnection bc that's where I think a lot of the problems are started and misunderstanding are. Thank all the reps that were patient with me. And I hope I will stay with you all and it continues to be a good experience like it so far has been. I hope I continue to keep my rates low and made agood choice by!switching. Thanks.
Vanessa V from Uvalde, Texas
October 23rd, 2014
Billing & Account Management
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Order Experience
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How likely are you to recommend?
Satisfied
I came to payless power last winter when my bill from another provider went from being around $100/mo to $721 for one month. They were helpfull and got my electric same day. Went out of their way to help me out and gave me a promotinal credit. I can have somewhat of an idea what is costing me in electricity. My only problem is when I use large amounts during winter months I need almost a 5day extension because I live week to week. And those large amounts are difficult to ome up with, but I do try when I can to unplug those energy drawing heaters. Company has been great though. Impatiently waiting on postpaid services??
Monica W. from Alvarado, Texas
January 8th, 2015
Billing & Account Management
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No Terms of Services, rates can change
When a rate has changed you will only be notified via a txt message only. Pay as you go is currently 12.2 per kWh, if u keep a balance above 35$ it's 8.7, so there advertised 10.9 does not exist anymore(summertime excuse raise in rates). Also if you do not use above 17 kWh they can charge you a extra .50 per day. On there web page you cannot review your monthly kWh usage for comparison's, you can only pay your bill. One good thing I found out late was you can pay from your bank account without being charged 3$ that ace rips you off with, probably could have saved $100 bucks if I'd known that sooner a year ago.
Mr Anderson from Houston, Texas
June 21st, 2016
Billing & Account Management
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How likely are you to recommend?
2.0 upgrade sucks!
I been with payless for about 4 years now and until now I'm not happy with the service at all. With the new 2.0 upgrade where if you have over $35 in the account they give you a "discount " and if you don't keep the account above $35 you get charged double . I don't see this fair some of us are very thight in money and cannot afford to keep putting money to keep it over $35. I used to love payless but i think its time to change companies. Cannot afford to keep paying $5-6 a day!
D Martinez from Irving, Texas
July 8th, 2016
Billing & Account Management
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How likely are you to recommend?
expensive
ok I've always loved payless power until now all of a sudden yall just started charging me alot.
misty from 75126, Texas
December 29th, 2017
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My review
Way cheaper than month to month service. My whole month only runs $50.00.
Angie from 75901, Texas
July 10th, 2018
Billing & Account Management
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Experience
The experience is good but I think it is too pricey
Experience from 78503, Texas
July 11th, 2018
Billing & Account Management
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How likely are you to recommend?
Alright service but promotional add didn't mention daily .87 charge.
Alright service but promotional add didn't mention daily .87 charge for lower usage accounts like mine was so my power bill was way more than what I had previously been paying.
Didn't see high daily charge from 75069, Texas
July 19th, 2018
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Service is ok
I needed a credit reference for an important application. Payless Power customer service would only give me reference from the time you have had this online site. I was a customer for a year prior but he wouldn't give that info for my application. Longevity was my whole point of requesting credit reference. It hurt me in long run to not get that information.
ok from 75479, Texas
August 28th, 2018
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first time customer
First time using the company. Spoke to customer service rep and helped me understand the process. Very helpful.
Stacie from 75051, Texas
September 11th, 2018
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review
good
cstacie17 from 75051, Texas
September 30th, 2018
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How likely are you to recommend?
Billing & Account Management
Customer Service
Order Experience
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How likely are you to recommend?
Sign up
Easy to apply and pay for
New customer from 77515, Texas
February 19th, 2020
Billing & Account Management
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How likely are you to recommend?
Na
Na
Na from 75038, Texas
November 15th, 2020
Billing & Account Management
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How likely are you to recommend?
No further comment
No comment
N/A from 77396, Texas
April 1st, 2021
Billing & Account Management
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How likely are you to recommend?
Awesome
No hassle .
Bellard from 78728, Texas
May 3rd, 2021
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Good service
No problem with service but I've never understood the billing or what the actual coat per kwr is. On the average 4 kwh's costs me just over $3.00. This seems very high
Susan from 77039, Texas
November 13th, 2021
Billing & Account Management
Customer Service
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How likely are you to recommend?
Lost cost big bills
This plan was good for the first 2 weeks and then the daily cost went up and my family was still doing the same things. Couldnt understand how we were isinh more energy. Then I was charged a termination fee for a prepaid account.
CJ from 77099, Texas
June 18th, 2023
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
2-3 Star Reviews: 16 (7%)
DEPOSIT REFUND
PAYLESS POWER HAS TO BE THE MOST UNORGANIZED COMPANY IN THE TEXAS AREA. I USED THEIR SERVICE SINCE AUG 2011 UNTIL SEPT 2014. I HAVE BEEN CALLING, AS THEY TELL ME TO DO SO, EVERY FEW DAYS TO CHECK ON MY DEPOSIT REFUND. THERE IS NOT ONE SINGLE PERSON IN THE ENTIRE CUSTOMER CARE CENTER THAT CAN GIVE ME AN ANSWER AS TO WHEN I WILL RECEIVE NOR HOW MUCH MY DEPOSIT WILL BE. TODAY IS 9/29/14. THERE SHOULD BE SOME KIND OF 7 - 10 DAY POLICY, AS THEY REQUIRE OF THEIR "VALUED" CUSTOMERS TO GET THEIR STUFF TOGETHER AND GIVE THE SO CALLED "VALUED" CUSTOMERS AN ANSWER. THE ANSWER WAS CALL BACK ON FRIDAY, 10/3/14. I AM EXTREMELY DISSATISFIED AND WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.
ANNABELL PIKE from GALVESTON TEXAS 77554, Texas
September 29th, 2014
Billing & Account Management
Customer Service
Order Experience
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How likely are you to recommend?
Meter Reads
I have called a couple of times with regards to what I know are inaccurate meter charges. I had questions before the calls. However they charged me for usage of five dollars or more on days when I was either not there at all...or there with lights off and the were thermostat on 77...Then when you finally do call you get placed on hold for an eternity. Then you are told "oh the system is running slow and we can't download your info,and/or a supervisor will call you back which has yet to happen. I will call again and if I get no response take my business elsewhere. It's clearly not valued here
Rosalyn from Tomball, Texas
April 12th, 2015
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stephanie mason
i have been paying about $30 a week for the past 2 months which i understand because we do use about 40-50kw a day my husbands check got shorted $300 last week so my account went negative $0.37 i went and put $3 on it just to make sure it didn't get disconnected since my dad was calling to put some money on it in 30 minuets he called and someone told him my account was negative $45!!! and the lowest amount they could except was $30 my electric DID NOT GET CUT OFF YET..... and my account was NOT negative $45 i checked online it said negative $0.37 and the texts i get said the same thing!! i also called myself after he told me and the lady i talked to said it wasn't negative $45 it was negative $0.37 and then a payment of $3.00 posted bringing my balance to $2.63 and then a payment(that my dad made) of $30 posted she said she reviewed my account and the notes from the call didn't show they informed him to pay $30 so shes doing a call review my dad is VERY upset with me he was only going to put $10 seeing how my husband gets paid Friday and its Wednesday...
stephanie mason from Hewitt, Texas
August 12th, 2015
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Too Pricy
Went with payless power when i moved be cause i was needing lights on asap first couple days were $2.02, and max $4 than all of a sudden got hit with a $9 charge for one day of power. me and my boyfriend are hardly home and haven't used the washer dryer dishwasher etc i red the reviews before i got payless power and i should have listened. $9 a day for a couple is crazy i used to live in a 2 story house with 4 people and we averaged about $5 to $6 a day and that was in the summer. Will be switching companies asap
margaret wallace from Humble, Texas
February 8th, 2016
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Paymore Power
This was the most expensive electric company I found in Texas. Rates are too high. I was paying about 100 a month. I had to find another provider asap. I switched and I am very happy now.
BB from 79601, Texas
November 30th, 2017
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Was Great! Until they were acquired by another company...
We decided to go with prepaid power because we (me & my roomate) don't have enough money to pay the big bills we used to get with TXU energy. All year long 2017- the rates were great. Electricity was cheap, until recently after Hurricane Harvey.... they updated their payment system & now their service is ridiculous. They "OFFER A DEFERRED PAYMENT PLAN" - they want you to owe them money, doesnt make sense. It does make sense though for the company to put you in their pocket like that, they are raising rates and diminsh your account balance so fast that you go negative and then they allow you to run up negative $100+ and start texting you to get on their "DEFERRED PAYMENT PLAN". What they've done may not be unethical but it is most definitely irritating, a business does have the right to change its service prices however it is no longer beneficial to use them as a electricity provider. Without getting angry and really speaking my mind, I am writing this review to let everyone know they are not worth trying and will eat your money so fast that it doesnt even make sense. I have three bedroom house and every week, were having to put money on the account. I conserve energy and still lose it all. This review was written by me, allen. I ask all of you to feel free to shoot me a email at hello@designsbyallen.com before signing up with them so I can tell you how bad they are. I dont want to make a fool of myself by getting angry so I'll just let you all know not go with payless power aka paypwr.comBIGGEST RIP OFF, SCAM, & HORRIBLE SERVICE DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT
Allen from 77450, Texas
January 3rd, 2018
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Just Got This And Already Over it.
I just signed up for this bc I needed service ASAP. I was just charged over $7 on my first day. That is crazy I live in a 600 Sq Ft apartment alone. I'm adamant on not using lights when the sun is out and keep my AC at 68 degrees. They also advertised $100 credit to new customers, which I did not receive. I wish I had done more research before signing up. I will be switching asap.
Teresa Cortez from 75252, Texas
January 14th, 2018
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Terms & Rates not as quoted. Website portal only for payments NO INFO
At first, thought Payless would be great. Was receiving daily texts of $$ charged and KWH charged.New website rollout, since daily texts no longer include $$ spent, just total kwh and your balance remaining.Trying to camouflage what you are actually being charged that day, without customer's calculation.Continually told, great new stuff on website.... available soon. Told today "it was decided" by Payless Power to not provide customers with daily $$ charged, as this will soon be available on website. The only thing available on new site other than ways to pay/fund your account, is monthly billing statement. You cannot lookup any billing/usage history in real time, need to review your texts or wait til monthly statement in mail, or online. Hell, you cannot even look up what your rate or average is. Being charged daily and getting hit with 558kw charge, with no idea what your rate is means you cannot calculate what came out of our account without seeking out prior day's "balance remaining" and deducting manually. Great way to hide rates & $$$ under guise of customer improvement. It has been decided by me to shop elsewherefor power. Quoted rate 8.6 continually charged 11.6 /kwh Hard to detect until your monthly bill, or if you gather your texts & calculator
Magickly from 78414, Texas
January 19th, 2018
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Paying too much
Paying too much for electric
from 76501, Texas
July 11th, 2018
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Experience
The experience is good but I think it is too pricey
Experience from 78503, Texas
July 11th, 2018
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Ok if temporary
Needed service temporarily so figured prepaid was the way to go. I paid $40 a week although I was rarely home. Great idea but too expensive.
KMC from 77407, Texas
September 30th, 2018
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A company of thieves
Tried their service on a temporary sublet. Immediately noticed the smart methods of stealing your available credit. Rates per kilowatt are as high as $2.85 cents. That's per 1 kilowatt. Just another immoral American thief.
Payless power is a THIEF ! from 77081, Texas
November 30th, 2018
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Worse power company ever
I thought they had reasonable rates when I started service with them.After the first months the rates started going up till I was paying 20 dollars a day for two people.They will cut you off quickly to get an additional 25 dollars.I think we were better off before deregulation.This company is bait and switch.If you need electricity dont get with this company.
Mitch from 76022, Texas
June 29th, 2019
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While it may be good for some, this company sucks!!
I've had this company for about 5 months now. They charge more than what a normal plan would. I had Tara Energy before this and I was paying $100 or less a month. With Payless Power I'm paying damn near over $150 a month. And they have a switch hold on my meter?! This company is crooked. I hate it.
Reanna Simerly from 77017, Texas
July 7th, 2020
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Double of what other power companies charge- avoid this one at all costs!
I am a very cheap person when it comes to electricity- and it's all Payless Power's fault.Unplugging appliances as soon as they're not in use- turning lights off as soon as I leave the room, leaving them off when I'm in my bedroom, covering up windows and doors- you name it I've done it all in order to keep my electric bill low. And by "low" with Payless Power, I mean shelling out $40 every other week or even weekly.It gave me anxiety, checking my balance and knowing I'm getting low. I switched, and I expected the new power company to be worse since I left lights on, had the a/c on for a handful of days...but it was only $50 for the whole month! I am in absolute shock, Payless Power is an absolute scam. Under no circumstances should you EVER switch to Payless Power. You've been warned.
Jack E. from 79706, Texas
April 19th, 2021
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no bargain
they neglected to mention they have a $2.99 cent per day minimum, so you're guaranteed a $90/mth bill even if you're just running a fridge and nothing else. I've had monthly bills where my average cost was 48 cents per kw. Not a good value when they advertise 16 cents/kw if you their minimum kw
John Hiebert from 78552, Texas
March 3rd, 2022
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1-2 Star Reviews: 48 (22%)
Horrible!
I had to pay 600 dollars in December of 2011 and over 600 again in January of 2012 again! We thought it was a pay as you go and when i called and said i didnt use that much they said they will return the money after three months when they check the meters again! Thats all nice but that didnt help when i had to pay 600 and my rent is only 559! If you like spending lots of money than this is the company for you!
Trish from Fort Worth, Texas
January 24th, 2012
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Horriable Company
Everytime I try to make a payment, their automated system, or online services reject my card. Plenty of my money in my account, seems if they reject my card untill my services are cut off, so i have to pay a rediculous reconnection fee, THEY ARE THEIFS!!!! LOVE STEALING YOUR MONEY!
NO NAME WILL BE PROVIDED from FORT WORTH, Texas
June 27th, 2012
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WORST ELECTRIC COMPANY EVER!!!!
I tried to make a few payments over ?the phone only to be told I had insufficient funds....so I hung up with them and called my bank and on three different occasions money was taken out of my account and it said payless power plain as day but they swear ?the never received a payment from me even when I faxed them my bank statement! Bottom line...this company steals money out of peoples account and they will give you ?the run around until you just leave ?the company. ?the managers name is ray honeycutt but even that name sounds fake AVOID THIS SCAM COMPANY AT ALL COST!!!
angry customer from Humble, Texas
March 3rd, 2013
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This company is B.S.
They do not have good customer service at all. They charge you to make a payment over the phone and online. Never Ever Again.
gavin from Houston, Texas
June 26th, 2013
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HORRIBLE ZZZZZZZzz
scam-Messing w/ my son-always try t o disconnect for additional $25 dollar reconnect. A ll messed up-not reputable & rude as well as an unprofessional nightmare. NO.SUX!!!!!!!!!!!!!!!!!!!!
Lynn Hollis from Abilene, Texas
August 3rd, 2013
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Not worth it
The daily kwh rates they give through text are insane. It goes from 4-7 dollars daily the first 3 weeks of November to 17-19 dollars daily in the last week alone. I've used less energy this past week and get charged more than double. I'm certainly going to switch at this rate. And the customer service provides no help. Just horrible. My smart meter outside reads way less than what i'm told i spend. I'm pretty sure they're absolutely guessing my house's energy consumption as they've stated they will do even though i have a smart meter. Seeing as they actually respond to complaints online unlike while i'm on the phone with them, I want to see them respond to me right here. Again, horrible and completely frustrating.
Martin Santacruz from Dallas, Texas
November 30th, 2013
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horible
dont use this company
robert from Killeen, Texas
December 5th, 2013
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Don't Do It--They Inflate Their Numbers!
I signed up with Payless Power just to get my electric on quickly in rent house. They were quick with that, but the billing is SO INFLATED. I called customer service after three days because my bill was running quadruple what it should be (I wasn't even moved in yet.) The customer service agent (Marissa) had no skills and gave me canned responses. I explained the situation again and she told me that Oncor showed last year it was running 24 kwh, but they were charging me 84+ kwh! She said it would start evening out as they got true readings from Oncor. (So right there she admitted it was overestimated!) I asked about a credit for the over-inflation. She said I would get that. Well that hasn't happened either. Rather, my daily readings are all over the place and I am remaining pretty steady in electric usage (appliances still not moved to house yet.) Today, I get a text that I used 139 kwh yesterday!!!! Really????? PLEASE, PLEASE, PLEASE....sign up with a REAL electric company. That's what I'm going to do. Oh, and look at the following...they are charging more than their proposed 11.9 cents per kwh and their .50cents...do the math!Date KWH Amount Per KWH Notes27-Nov 83 10.8 0.124 No appliances - thermostat 55 degrees28-Nov 86 11.15 0.124 No appliances - thermostat 55 degrees29-Nov 63 8.32 0.124 Called Cust Svc - said Oncor had history of 24 KWH for last year on this date No appliances - thermostat 55 degrees30-Nov 40 8.49 0.199 1st night in house - thermostat 62 degrees1-Dec 29 4.13 0.125 No appliances - thermostat 68 degrees2-Dec 53 7.09 0.124 No appliances - xmas tree at night - thermostat 69 degrees3-Dec 50 6.72 0.124 No appliances - xmas tree at night - thermostat 69 degrees Used oven for 5 minutes4-Dec 53 7.09 0.124 70 degrees outside and no appliances used5-Dec 36 4.99 0.124 30's and sleet/small heater used -no appliances - themostat 68 degrees6-Dec 139 17.7 0.124 20's/small heater - no appliances- thermostat 68 degrees7-Dec 86.48 Marissa - said these readings were estimates it should start stabling out over next two weeks. I asked about credit for being billed quadruple what I should be and she said I would receive credit on my account. She was quickly wanting to get off of the phone. Rate should be 11.9 per kwh plus .50/day
Cheryl from Cleburne, Texas
December 7th, 2013
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Complete scam
My complete experience w/ Payless. Day one I turned the service on. 25 dollars w/ 25 dollar gift. 50 dollars how nice. Dat 2 revived txt 4.18 used. I was later told this was the amount paid a year before on that date b/c I was charged an extra 5 dollars on a later date since they couldn't get a reading for that day. Day 3 got a txt I used 17.23. I told my friend get bro tha bill was 20 dollars yesterday wtf. He said ok I will make sure to turn EVERYTHING off. Day 4 got a txt saying balance critically low 3.17 remaining 25.42 used. This is the day after we tired everything off. Do I immediately call asking why my bill is so hi never has it been over 5 a day much less 2 or 3. I was told it is "winter" that is "probably" why. I stated are you payin 20 a day for you energy the response was no of course. I submitted a meeter check. I was told this will come at the end of the month. I added another 50 so I wouldn't go negative and only 50 b/c there is a fee if you add less then 40. I then revived a txt sayin my account was "granted protection" thru 12/20/13. It is currently the the 12th of dec. 8 days prior to the 20th. Day 5 I revive a charge of 12.80. Day 6. Today. Critically low 24.90 left in account. Usage was 15.47. Now tell me why it has been less then a week and 100 dollars will b gone by the end of today. Who else can afford a 400 dollar energy bill? Y'all are OUT OF LINE. I've spoken with reps I've asked for the corporate number I was givin an adress to mail too. I asked for a supervisor I was told one will call me back. I'm still waiting. I told the rep since I've already called and nothing had been done. I'm not going to wait till the end of the month payin these prices just to see if the meeter is correct. I was told if I switch I will b charged 25. Well y'all can have y'all 25 back!! I told the rep go ahead and refund ALL the money in my account BACK onto my card y'all can HAVE that 25 back because I will SAVE MORE then 25 within 3 DAYS if I switch my service!!! I'm still waiting on the call back y'all need to be reported to some kind of agency and I am going to find out wich agency to contact. I WANT MY M***ER F***ING MONEY BACK!
Bryce from Houston, Texas
December 12th, 2013
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just horrible on day 1!
I signed up for payless power today was told that if I made my payment by 3:45 I would get my services cut on for the same day. They told me submitted my order at 3:24, by 5 still no power so I called oncor they stated they had to record of a turn on at my address and stated the maximum amount of time it takes to get an order is 2 hours after submitted. I spoke to 3 representatives and a supervisor all guaranteeing my electricity would be on and it was submitted. I spoke to oncor up until they closed and they never got my turn on request. I have just purchaed groceries now they are all wasted because of them.
Moniquea Atkinson from Dallas, Texas
January 16th, 2014
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Huge rip off!
I don't even know where to begin. Being a young person that I am, not having enough money to put down a hefty deposit with other electric company's I stupidly fell for pay less power. Me and my girlfriend are not home most of the time on weekdays because we both work. After we get off work we grab something to eat (NOT COOK) watch tv for maybe 3 house on a ENERGY STAR LCD tv and go to bed. And on the weekends we are usually out of the house enjoying our days off together. We have been doing laundry at my moms house and we cook maybe 3 times our of the week. Yes there was a cold front in our area and yes I did turn on the heater to 70.On our first few bills they charged us $5.95-7.00. I though huh that's weird I should slow down my energy consumption. And that when things got weird, I understand there was a cold front in the area, I was being charged $10-12 regularly in one day! I was paying over $50 a week in a one bedroom apartment, not doing laundry, barley cooking and barley even home. I had enough with the outrageous charges, for 3 days I decided to unplug everything and not turn on the heater at all. And i was being charged even more! I was angry and confused I called and told them the situation. all the rep told me was that yes my meter readings are odd, he told me to try not turning my heater on. I told him that's what I've been doing for three days I've unplugged everything. All he told me is that I should have my meter checked. One time my daily usage was 99khk in one day. Do you even know how ridiculous that sounds? Not even a two story 4 bedroom house uses that in one day. I had enough, I switched to Direct energy I've been with them for 2 weeks and only used $25 worth of credit IN TWO WEEKS vs $50 a week with payless. On a average work day (me and my gf at work, watching t'v for 3 hours, bed) I spend about $0.90-$2.00 a day. One day a really bad cold front came it was 30F outside our heaters were set on 74, we were home all day watching tv, baked chicken wings and even a cake did SIX loads of laundry and our daily usage for that was was only $4.50. Payless power will rip you off, they provide false meter readings, they will charge you whatever they feel like. If you're thinking of a not deposit, no credit check, prepaid electric plan go with direct energy instead.
Sonny S. from North Richland Hills, Texas
February 19th, 2014
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most exploitative electric experience ever
Do not use this company!! The are simply robbing people!!! I can't wait for the class action lawsuit!! I'll be first in line. Shame on them!!!!!
donna from Arlington, Texas
April 26th, 2014
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Sucks don't get it
I thought this would be good for me since I live alone, I'm BARELY at home, they talk to you like you are making the right decision by switching to them & blah blah, well ive been with them for maybe 3 weeks now & have spent $150 on PREPAID lights wth when I had regular lights I was just paying 100 I'm turning off service TODAY, I'm fed up, I pay 40 dollars on lights they send a txt saying your balance is 25 critically low that was YESTERDAY, today I'm at $4.00. I'm tired they suck Do NOT COME TO THIS COMPANY
Mad customer from Waco, Texas
June 10th, 2014
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Thieves & Fraudulent
DO NOT- DO NOT- DO NOT GET THEIR SERVICE. THIS IS FRAUD AND I AM REALLY SURPRISED HOW THIS COMPANY IS STILL EVEN IN THE MARKET!!! I AM WRITING IN CAPITAL LETTERS TO SHOW JUST HOW RED MAD I AM RIGHT NOW. I'VE BEEN W THEM FOR TWO MONTHS ONLY BUT I HAVE PAID OVER $300. I JST BOUGHT A TV AND TURNED IT ON TO INSTALL IT, I GOT CHARGED $7 THE NXT DAY FOR LEAVING MY TV ON FOR 30min. I FINALLY TOLD THEM THAT I WAS SWITCHING SERVICES AND SUDDENLY A $60 HIDDEN FEE APPEARED. THIS IS MY FIRST TIME EVER WRITING A NEGATIVE REVIEW, THEY REALLY KNOW HOW TO WORK YOUR LAST NERVE! THEY'RE A FRAUD AND I'M SURPRISED THAT BBB IS ALLOWING THEM IN THEIR CIRCLE. $@%* YOU!!!!
Kavundji from Houston, Texas
August 6th, 2014
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Biggest ripoff ever!!!!!!
Seems like a good idea at first and that u will save money but in reality u will be facing power shutoffs weekly with massive disconnect & reconnect fees. We ended up paying weekly what we used to pay monthly. Trying to dump them for another company is a nightmare as well. Do yourself a favor and stay far, far away from this money pit that preys on the poor.
LS Gonzalez from Corpus Christi, Texas
August 18th, 2014
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Horrible customer service screwed me out of my money
This company is horrible!!!!!!!!!!!! I've been charged daily for my electricity, but all of a sudden 31$ was taken from my account saying my meter wasn't working, and those were estimates. First of all I was told there are no estimates with this company. Second nobody is at the house and lights stay off and ac at 78 how could my bill be more than 4-8$ a day. Third the girl I spoke with was rude spoke over me would not let me get a word in, and kept talking about crap I wasn't inquiring about. I'm highly upset and am considering switching companies. This is not worth the trouble and hassle to deal with. I just want my account fixed and my money back on my account. I'm getting overcharged and screwed by these bastards.
crystal from Houston, Texas
October 24th, 2014
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Ripoffs
Was okay to start. Got daily reports on how manu KWH's we used, that was good. Then they started 'Guess-timating" and no more daily reports to our cell phone. Next thing we know, no matter how much stuff we turn off, no matter how warm we run the A/C, turn off lights, turn off comps and t.v.'s, same thing everyday. Next thing we know, up to 600 dollars a month in electricity, but getting calls weekly that we are about to be shut off.Ask what happened to our daily KWH reports, they put a switch hold on us, even though we were paid well in advance (They do not want to ever lety you off the hook...they put a switch hold on you for pre-paid electricity? This HAS to be illegal!)A nightmare to get rid of them and get with another company. NEVER sign up with these absolute, unscrupulous criminals. They make the criminals at ComCast look like a reputable company!!!
J.J. Walker from Houston, Texas
June 15th, 2015
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Time to switch providers......
I have used this prepaid electric provider for more than a year and up until today they were okay, but now I saw how they really do business and I disagree. Time to change providers!!! I received a text this morning, like I do every morning, only this time it said my account was -1.53 and I should make a payment to avoid disconnection. Okay, I was at work and had to wait til I was able to take a lunch before I could make a payment. I was able to take my lunch at 230 pm which is when I made my payment, but apparently they had already shut my service off. So now half of my payment has to go to an unnecessary reconnect fee. I completely disagree with not giving people (especially those of us stuck at work) at least until close of business to bring their account current. That to me is a complete rip off.
Ashlee from Rockwall, Texas
July 24th, 2015
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MONEY HUNGRY
I have been on and off with this company for about 3 years now. The only reason i keep going back to them is it it so cheap to start up i think like 25.00 dollars. But it seems like i put money on the light every week. I have a 2 bedroom apt, not very big at all, but yet i spend anywhere from $6.00-$8.00 A DAY. That is ridiculous, i added up what i spend a month and it is around 300.00 350.00 a month, that is so crazy. I hate this company and cant wait until i can find a electric company that does not rip me off everyday.
randi c from Houston, Texas
July 26th, 2015
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VERY UNSATISFIED CUSTOMER
I was satisfied when I called and needed my electricity turned on immeadiately and when they said they could do it today I was beyond happy, the only problem is I feel like I was scammed by this company because I paid for electricity at 2:29pm the guy said an HR and it would be on two hours later I call and the lady says it may take up to one to Six hours depending on oncore electric well it's now 6:15 and I called to get an update and everyone is closed including oncor so someone keeps to tell me if my electricity is going to be on or not I have a 7 yr old daughter and my house was supposed to be ready TODAY now thanks to the electric company I'm sleeping in my car. I pray by God's grace the lights come on tonight because if not when I call Monday I'm cancelling and telling everyone what scam artists you are!!
Michelle roberson from Newark, Texas
April 2nd, 2016
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Rip Off
Renter moved and didn't pay. They put a Switch Hold on my property and so far have refused to remove it even after they have been notified the property owner is now in control of the property. They have called me and sent me emails wanting me to sign up for electric power with them and I have refused. A complaint to the BBB will be made next week.
Harold Moore from Texas
January 21st, 2017
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Not a happy customer!
I've been a customer now for almost a year. We've had issues several times. I paid it a couple of months ago before they shut it off and they disconnected it and charged the $25 reconnect fee. I called and complained and was told there was nothing they could do. This month they granted an extension until 5 pm. At 5:10 a $25 reconnect was charged even though it was not disconnected. I will be switching and would not recommend them to anyone. I have never had so many issues from an electric company in my life!
Catrina from 79762, Texas
March 31st, 2017
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RUN RUN RUN RUN away from PAYLESS POWER
Avoid this company is possible! Their customer service is HORRIBLE. I've never had a representative make me feel so low about not being about to pay a $25 reconnection fee for my services. VANESSA was rude and very disrespectful, after speaking with her I will be moving my services to another company that doesn't treat that customers like trash.
Stephanie Walker from 78728, Texas
June 3rd, 2017
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NEW UPGRADE IS HORRIBLE
As I am trying to pay my bill, your crappy new system cant not "find" my account with the account number I provide that you text me with everyday. Also can not find my account with my phone number, that I used to set up the account. I need to pay to avoid disconnect but NO OFFICE IS OPEN until tomorrow? What kind of company has such limited customer service hours? SWITCHING RIGHT AWAY.
FGOMEZ from 78504, Texas
November 19th, 2017
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Was Great! Until they were acquired by another company...
We decided to go with prepaid power because we (me & my roomate) don't have enough money to pay the big bills we used to get with TXU energy. All year long 2017- the rates were great. Electricity was cheap, until recently after Hurricane Harvey.... they updated their payment system & now their service is ridiculous. They "OFFER A DEFERRED PAYMENT PLAN" - they want you to owe them money, doesnt make sense. It does make sense though for the company to put you in their pocket like that, they are raising rates and diminsh your account balance so fast that you go negative and then they allow you to run up negative $100+ and start texting you to get on their "DEFERRED PAYMENT PLAN". What they've done may not be unethical but it is most definitely irritating, a business does have the right to change its service prices however it is no longer beneficial to use them as a electricity provider. Without getting angry and really speaking my mind, I am writing this review to let everyone know they are not worth trying and will eat your money so fast that it doesnt even make sense. I have three bedroom house and every week, were having to put money on the account. I conserve energy and still lose it all. This review was written by me, allen. I ask all of you to feel free to shoot me a email at hello@designsbyallen.com before signing up with them so I can tell you how bad they are. I dont want to make a fool of myself by getting angry so I'll just let you all know not go with payless power aka paypwr.comBIGGEST RIP OFF, SCAM, & HORRIBLE SERVICE DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT
Allen from 77450, Texas
January 3rd, 2018
Billing & Account Management
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Not What They Advertise, AT ALL!
To make a long story short, they charged me double the amount I expected to pay. I only used about 800kw for the first month and since I never kept my balance at $35 or higher they feel its okay to charge for that. Isnt that absolutely ridiculous?! Anyway, it might be okay with other customers but to me it was unnecessary to keep putting money into my account to keep it at $35 or more in order to supposedly pay 20% less than their competitors. I highly doubt it.
Ex-Customer from 78504, Texas
January 12th, 2018
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Rip off
Since the system change my usage has sky rocketed and when I called to inquire I was met with an I don't care attitude I've been with Payless power for years and have never had my usage so high im looking for another provider now
Darlene from 78408, Texas
January 20th, 2018
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Callz
Omg if you dont want to get 10 calls a day dont be a customer i made the mistakeI am getting calls everyday for ads how great payless power is .
Sayed from 77449, Texas
May 25th, 2018
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Do NOT use if needing elec. Same day
I made an initial payment Sat afternoon for my service to start.. told it would take 4-6 hrs. Waited 6 hrs.. Nothing. Next day.. Nothing. Now here it js Monday morning & I am still without electricity. It is currently 88 in my apartment & the sun hasn't even risen yet. Not to mention i have a 6 month old whose bottles I've been taking to my office & Valero to microwave. Definitely would not recommend. Went with thia provider bc of "same day activation" but that is a lie. I would have at least appreciated honesty but to lie is so very unprofessional. Will be calling once they open back up to make complaint.
V. from 76006, Texas
May 28th, 2018
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Changes made recently, charging daily when I use no electric!!
I use to love Payless, but totally reconsidering. I get daily texts giving me my usages, thing is it's costing me over $1.50 to $2.98 or day when I haven't been using electric. My building is a storage building. I go there maybe 2 times a month, I turn on one light bulb. For 30 minutes max. But get nearly $3 charge every day. Says I use 1.08 to 2.53 kwh , how electric is not used. I'm getting ripped off. Think I'm going to change.
Disappointed from 76648, Texas
June 4th, 2018
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VERY EXPENSIVE!!! The "Rate" is NOT the Rate!!!
These people promise you a certain rate but overcharge you. The scam is to charge you far more than they advertise then "possibly" rebate you some money if you scream loud enough and meet a bunch of conditions. If you contact the company about this they act like you are just an idiot that can't do simple math to figure what they are REALLY charging you. Very deceptive marketing. Any company that has to market like this to get customers should tell you something about their dishonesty. I have had to file a complaint with the Utilities Commission. The service was so bad, I was only with the company for a few days before I switched. On a positive note, if you really like being lied to and getting ripped off, then this is the company for you!
PO'd Customer from 77474, Texas
June 17th, 2018
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Deceptive Practices
Garbage. I signed up for a plan that states "$50 credit after 30 days of usage." However, the fine print states "180 must be maintained, or PaylessPower can reverse the credit." Why is this garbage? Because the TOS that displays during the online sign up differs from the TOS that I was sent, and the TOS that displays when I login to my account and look under "plan documents." This 180 day requirement is nowhere to be found. Is the company technically correct? Sure. But this is extremely deceptive. Why should I not assume that the TOS shown at sign up is not the same as the TOS that is provided with the plan? Didn't think I would have to read through two different TOS sheets to know what I was signing up for. Shady and deceitful.
Jonathan from 75219, Texas
July 24th, 2018
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False Advertisement
This company is deceiving and manipulative. They advertise are rate of 12.1 cent with no additional fees but youll never receive the rate of 12.1 cent. Ive spoken to a number of customer service agents who like to talk to you like youre stupid until you pull out a calculator and show them the numbers dont add up. Theyll place you on a long hold because they dont understand why. During this time theyre trying to come up with an excuse for the false advertisement. They try to say theres an additional TDU delivery charge but their sales agents will tell you all of the charges and fees are bundled into that 12.1 cent. Ive even called and pretend like I was a new customer, asked if there was an additional TDU charge and they will tell you no. My balance has always been over $35 yet I never receive the rate they advertise. If that isnt bad enough if your balance goes under $35 they will really start taking advantage of you. Charge as much as .20 per kWH. If you try to keep you electricity consumption down because of their high rates, they will charge you an additional $1 on top of that rate. This is completely deceiving and false advertisement. If youre ready this youve most likely been scammed by them already and youre not alone. Their sales agents and customer service representatives are trained liars.
Another Ripped Off Customer from 78728, Texas
June 6th, 2019
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Rip Off
I put 20$ just to see and less the 24 hours it was gone!! Looking for another prepaid service now!!
Tammy from 77521, Texas
November 4th, 2019
Billing & Account Management
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RIP OFF COMPANY
They really do NOT deserve 1 star. DO NOT USE THIS COMPANY!!! Be expected to pay at least $30 for 6 days of 4-5 kilowatt usage or so they supposed that amount based on estimates...I'll say it again...ESTIMATES and actual. They claim Centerpoint sends them the actual metered amount (whenever) and that they might sometimes "undercharge" customers based on their "estimated" daily calculations. Hear me out new customers, as you maintain this company you'll see that over time they'll start ripping you off. I'm hardly ever home and when I am I only use a desk lamp to study for a few hours. Even unplug most appliances (except for fridge) to conserve energy. BUT they increase the price amount and inflate (lie) the usage. I'm switching in a few days.
Rip Off Company!!! from 77090, Texas
March 26th, 2020
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Emotional Distress
The manager and employees are liars and is witholden my hand written check that the bank stateed it doesn't accept. Its been over 12 days of them holding my check and I still await for a refund for being dissatisfied with ignorant communicated agents and had to switch power service because I was unhappy with thier miserable communication as a paying customer. I was told that my registered email check was not acceptable but I could mail it in but then when I did send it certified mail, it was denied after recieving an email I could mail it. I was given an off the record cell phone number of a manger to speak with about the matter because the call wasn't being recorded. I totally feel discriminated against and this company has caused me emotional distress which I send out invoices for!!! With prejudice
DBA SHAWANA LATRICE POWELL (c) RRM from
April 15th, 2020
Billing & Account Management
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Horrible
It was just horrible
Unhappy from 77090, Texas
July 13th, 2020
Billing & Account Management
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.41 cents
My account was over. 41 cent and they turned off my power
EEM from 77338, Texas
December 15th, 2020
Billing & Account Management
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Sudden turn for the worse
Having a pre-paid plan, we used to enjoy a discount by maintaining a minimum balance. However, starting January 2021, the discount disappeared, and the value proposition for a pre-paid plan vanished. Additionally, a minimum daily charge of $2.67 is added (I am aware of no other major electric company that implements this immoral practice). This minimum daily charge means that you will be paying a minimum of $80 per month even if you unplug everything and go away on vacation!You'll probably see a tone-deaf response saying something to the effect of that the changes are consistent with the TOS, which is available on their website.Indeed, Payless Power suddenly forgot how to treat their customers right.
David from 77054, Texas
February 10th, 2021
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Use to be great now its nothing but problems
I use to love this company years ago. Unfortunately I feel the price has dramatically increased and customer is not well trained. I have had nothing but problems this last year.
Jennifer from 78411, Texas
July 31st, 2021
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Ypu lost a long time customer
You lost a long time customer because your unwilling to work with me wile I'm put of work due to covid. It's OK TXU welcomed me back.
Jennifer from 78411, Texas
August 19th, 2021
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Terrible Company
I have been with this company for a few years and loved them until about a month ago. I don't know what happened but service is awful now. They don't do what the say, block me from changing companies, and customer service is so rude.
? from 79603, Texas
August 27th, 2021
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DO NOT USE THIS CONPANY
Payless power stole from my account. Service was disconnected on Jan 11 2022. I called to verify that my account would be disconnected, auto pay stopped, and my balance refunded. This was confirmed by the customer service representative. Not only was my account drafted after I was told it would not be, Im charged an early termination fee that isnt mentioned anywhere in the faq section, account info, or website. This information should be easy to find. They are intentionally withholding billing information. This is theft. Every social media platform will have this written, detailed review of Payless power. As the automated service says, calls may be recorded for training purposes, I record phone conversations to ensure scam businesses like this one are held accountable. I am still going to have to call to reiterate what I have just said and to also have my bank information promptly and completely removed since my account is still active after it was requested by me to be closed.
Marie from 77550, Texas
January 23rd, 2022
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Inflation
I really don't understand how Payless power can have the nerve to have a $75 minimum on your light bill or either join their Autopay which is really crappy to your customers and you call it inflation how is that inflation you're not getting charged for anything it's not coming out of your pocket how is it inflation how are y'all getting charged
Inflation really !!! from 75160, Texas
May 27th, 2022
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Vishnuvardhan
This is not informed to me like there will be minimum charge every day even if dont use thats rediculous.. will you cut down or average it when I use more ? Never.. so shitty experience where as others giving complete night time free
Vishnu from 77598, Texas
August 22nd, 2022
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Lots of fees
Very costly avg about 4-500 month!
Costly! from 76015, Texas
August 31st, 2022
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Basically extortion
I have had payless power for a couple months now after switching from pogo energy. And payless power is by far the worst. They charge u $4.95 with any payment under $75.00. And deduct $1.00 every time ur balance is below 25.00. But even if my account balance was above the $25.00 they were deducting a $1.00. It is ridiculous. I am switching to a actual legit power company asap!!
Brandi Dunlevy from 78362, Texas
October 19th, 2022
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Scam artists
They are total scam artists point blank period if I could say more I would
Willie conley from 75110, Texas
November 16th, 2022
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Payless Power News
No applicable blogs have been written
12 Month Fixed Rate
Electric 12 Month Fixed Rate WITH MRC
Compared to the current PECO rate of 9.2440¢ / kwh
6.99¢
per kwh
$14.95
MRC
The 'MRC' or 'Monthly Recurring Charge' is a fee that the provider will add
to each of your bills in addition to the electric usage charges.
12 Month Fixed Rate
PA Frontier Secure Power 12
Compared to the current PECO rate of 9.2440¢ / kwh
8.39¢
per kwh
$9.95
MRC
The 'MRC' or 'Monthly Recurring Charge' is a fee that the provider will add
to each of your bills in addition to the electric usage charges.
6 Month Fixed Rate
6 Month Home Power Plan
Compared to the current PECO rate of 9.2440¢ / kwh
8.49¢
per kwh
$0.00
MRC
The 'MRC' or 'Monthly Recurring Charge' is a fee that the provider will add
to each of your bills in addition to the electric usage charges.
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