SCANA Energy -- Profile Analysis

Customer service is top notch. Saved money since switching to them. Never have had any issues and they are always helpful, especially saving me money.

After over a decade of SCANA Energy handling my natural gas account I have yet to encounter a problem, nor have I reason to file a complaint.

I haven't had too many problems with them, which is a good thing but one time I did have a question about my bill and they kept transferring me like they didn't know who I should talk too, simple question too

I have now been with SCANA Energy for more than 8 months and the experience has been great! Amazing plans, rates, referral program, and regular usage reports. I definitely plan to stay with SCANA for the foreseeable future. In fact, they already sent me an email for when I move with a direct link to set up service for another year. This company makes the consumer experience extremely easy and worry-free.

The SCANA agent I spoke to was not only knowledgeable, but also helpful and kind. She helped me to understand my options for my price range.

I have had Scana for 4 years. Overall their service is of normal quality. My bill is always right. I have no complaints on average, however, the one time I missed a payment they cut me off and forced me to pay the bill in full and do another deposit. Other than that one experience I usually never talk to them or have any issues from them.

My experience with Scana has be a great experience. The Customer Service reps are very informative and friendly. I will send others to Scana.

I'm happy with the price you can provide pm

Not received any billing yet but assume all will be good.

Best offer for low gas needs and good experience in past.

I have had Scana in the past, and went to another carrier because of price.
Never had a problem w/Scana at all.

Everything is as I expected. So glad I switched companies.

The only problem I had in the change from GA Natural Gas to SCANA was during the interim month after canceling our account with GA Natural Gas and when our service began with SCANA, GNA trippled our per therm, costing us an extra $20 for that month. I assume GNA had the right to do so but I thought it poor that they did so.

I am a new resident to Decatur, GA from out-of state. Relocating is not easy. The ease with which I was able to set up a new account with SCANA energy - recommended by a realtor - and get connected to electronic billing helped to make my move much less stressful.

No problems

Good as of now.

Easy process to switch providers and got a lower rate.

very simple and convenient. thanks Scana

We have had Scana for over 11 years and are very satisfied.

Rates are difficult to understand

About one month ago and in response to an ad, I signed up with SCANA as our natural gas supplier at a rate of $0.369 per therm for 18 months. Today I received a "Welcome to SCANA Energy" letter that stated the rate is $0.5690 per therm. I neglected to read on and thus missed the Application discount of $0.200 per therm. Instead I called SCANA and, unfortunately I was rather rude to the representative that took my call. I therefore wish to apologize to the poor woman who had the unfortunate task of taking my call on or around 3:40 PM on November 26.

Fast and friendly

Looking to save money on gas rate and Georgia Gas Savings made comparison very easy.

Transition was made easy by Customer Service Agents who were courteous and professional.

great plan and professional service!

Pleasant and Efficient service

I had used Scana before and would never have left for the exception that my contract was over. Your customer service is outstanding and the only reason I rated B/A with 3 stars is because I haven't been billed yet and they were not involved in my transition back.

I am co-owner of a property management company and we use Scana on a consistent basis when a property turns or the Landlord pays the utilities. In January we didn't receive our gas bills for a property we manage in Hiram, GA. We paid in February, but incurred a late charge. March 27th, we finally received the January statements in an envelope dated March 25. This incident was really not a big deal and is our only complaint. I just thought Scana might want to investigate where the hiccup occurred. Otherwise, Scana is by far the easiest to work with and has a very good customer service department.

I love Scana energy.

I was a previous customer of Scana Energy, so when my current supplier didn't offer me a competitive rate, I came to Scana and was offered a competitive gas rate with no hassle timely transfer back to Scana.

I switched to Scana and I'm glad I did. They made it so easy and customer service is excellent!

Ease to sign up, rates and customer service very good

I called everything was set up right away. I was let known the prices and process right up front. Everything went great have had not one problem with anything.

Changing to Scana Energy was very easy. My first bill was surprisingly lower than expected. Looking forward to great savings for years to come.

I love the fact that I didn't have a deposit and everything was.so easy to set up service. But 3days later I received a email saying that I have a $150 deposit and I really wasn't happy with the email because before the text I was under the impression that I didn't have a deposit and I felt like that was very mislea on Scana energy behalf.

Initial order set up, all inclusive, was very smooth without problems. First billing was clear and concise. Good experience.

Good!

I thought I was getting the cheapest price, but have seen ads for cheaper than when I signed up. Not too happy about this. Service has been fine, no problem there.

Very happy that I have chosen Scana Energy for my gas needs. Great team of professionals.

you folks have been wonderful

I have a rental house that I needed gas service for and basically everything was easy to request and easy to have hooked up. I just wish everything in my life was this simple. Thanks for the great service

Great service.

Account establishment was seamless and I've had zero problems since the beginning. Very happy

The ease of ordering online was great and no issues were encountered during connection or billing! Thank you!

Everything went smoothly through process from day one. Online and easy.

Using SCANA has been easy and inexpensive.

It was an easy process getting set up with SCANA Energy. They have an easy app that makes it extremely convenient to pay and keep up with my bills. I'm a satisfied customer thus far.

Ok

so far so good

Excellent

Great

Very efficient and inexpensive

Has Scana set up our billing. Was it in my email and I Missed it? I feel like it is time for us to receive a bill.

Has a good customer service.. Can't wait to shop for the second time

So far great service no problems

I really appreciate the friendly agents who go above & beyond to satisfy customers like myself god bless the staff

When we change Tenants, SCANA comes in to provide Gas Service. So far, it seems seamless.

I loved Gas South but went with the best price.

Positive experience, I was able to turn on service to rental property with easy. While living in TX, great service.

Great customer service

Everything seems fine with this service. Thank you!

pleasant call and easy to set up servivre

It was easy and much cheaper than the others

I have been using the Savana Energy gas service beginning November 29,2023. The service is so far so good.

I live in a new build and GNG mistakenly disconnected my gas service. SCANA very quickly contacted GNG and had them at my home in 30 minutes to reconnect. Really appreciate the fast service!

I am new to Georgia and signing up with SCANA was an easy experience. The customer service was exceptional and I was very informed about the services that this company provided.

Overall, I have not had any serious problems with the company. They have okay customer service, sometimes it can take a while to get a representative on the phone but it all works out in the end. Prices are pretty good and the company is reliable.

Nothing exciting to report for my 1 1/2 year relationship with SCANA energy. I have not had to needlessly suffer whenever I had to call customer service like other people relate to me. They were always polite and valued my time. They know it is the last thing I would choose to be doing.

Scana is a good company. Their rates are high but no more than the rest.

I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here.

I wish the cost was less I hardly cook I never spent a whole day at home and my bill was so high I almost fainted

The only problem I had in the change from GA Natural Gas to SCANA was during the interim month after canceling our account with GA Natural Gas and when our service began with SCANA, GNA trippled our per therm, costing us an extra $20 for that month. I assume GNA had the right to do so but I thought it poor that they did so.

Have only received my first bill. Selected Scana because of price rate offer

good in average but price too high!

I moved in Feb 25th in my home. But I was billed starting from 22nd . I dont know how so many therms were used I am the only person in my house $306 bill is outrages I went from paying Spire $17 a month to Scana $306 it is ridiculous. I am changing companies as soon as possible .

I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out.

I didnt realize it is a fixed rate!

so far so good

Received bill that had an over $40.00 AGL pass through fee. This wasn't explained in the promotion and there's no explanation on the bill. Help me out here. As a brand new customer, I'm not impressed! Would have been okay with the charge if there was some communication on this. Is it a one time charge or a future permanent charge?

Scana is good slightly higher than most. They approve all and based on location could be the only option

First bill was high compared to Georgia Natural Gas ®. If this keeps up it will be cheaper to switch back. Informed me of a military discount after I signed up. So far not so good.

Just got a letter from SCANA that their new rate plan is 1.2490 per therm. "A fixed rate plan is no longer a renewal option." I have been paying 0.569. This is a 2X increase! I have been a customer for 19 years. Disappointed in SCANA's handling of this increase; supposedly the letter went out to all Augusta customers.

Please consider making a change on this website to show that fixed rate plans are no longer an option if you live in Richmond Hill. In 2017 I received a letter from SCANA stating that a fixed rate plan is no longer a renewal option and I was placed on a variable rate plan. Apparently unless you live near the Atlanta metro area, a fixed rate plan is not an option any longer. My monthly bill moved from $73/mo in 3017 to $96 now. I will be looking for a fixed rate plan with another company.

I was really happy that I switched over to SCANA Energy until I received my first bill. It was for 1 day and was $49.31. The meter reading on the bill was 0, so they ended up charging me all the monthly fees and taxes for that one day! I couldn't believe this!!!!

I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out.

We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication.

I didnt realize it is a fixed rate!

This company sent me a bill for early December when my service was not switched on until 12/12. I requested my account to be recalculated as I did not feel I should pay for charges before my service start date. Instead of resolving the issue, they decided to leave the charges claiming they created my account before the start date so I should pay even though I didn't have service.
Once my contract is over, I will definitely switch from this company. They have poor business practices and terrible customer service. They should not qualify as a billing company in GA with such poor customer service. E-mailing and phone call do not work with this company. They will argue with you when they know it's unfair to charge a customer for service before their start date. I paid the charges, but I will continue to fight this issue as I have wasted a lot of time and effort dealing with this issue. Very disappointing company to say the least.
Their rates were great, but you get what you pay for in service. Stay far away from this company.

I have had some problem understanding this proposed discount.

See above

My bill for the first full month with Scanna was 40% higher than my previous provider. It was not even that cold so I am not happy I switched so far. I guess now I am trapped until my agreement time is up. Also, when I switched I wish they had counseled me to check my previous provider to see if I was under contract. So, not only did the bill from Scanna come in higher I had to pay my previous provider a penalty for ending my service with them prematurely.

Not satisfied

Due to me working less hours due to covid I had fallen behind on my payments and there was a disconnection in my service. I reached out to the state for assistance before disconnection but never received a response back . After making my pass due payment I had to call scana and was informed I had to call bill matrix to make a $150 fee then called back and a nother respresentative informed me I would be billed a $75 fee for reconnection. I really don't understand why it was too many feed and so complicated to get services reconnected. Disconnection did not take any communication with me,not even a tag letting me know my service was disconnected. I would never recommend scana energy again .my past due bill+ $225 in fees ,I made over my past due.$139+225=$364 paid and couldn't even get a reconnection the same day. Terrible .

When signing up for scana I was to receive a signing bonus to reduce my monthly gas bill for several months. this did not happen

Bad, high bill and fees

Converting from Constellation was a nightmare. I cant tell you how many things went wrong and how much incorrect information I was given.

Rosalia best customer service rep Ive talked with from any company in a long time . I have been paying a variable rate for a long time didnt realize I could have been saving so much money . She helped me go get the best deal and a fixed rate. If I did receive info about this option it didnt catch my attention . This should be promoted better. I have used this company for 10 years . I called because bills are awful . Now I see why . But Rosalia explained everything and there should be more like her