Recent Bad Reviews

“  This is a horrid company and their is no level of customer service. It is based on sales and that is their bottom line. It is structure to syphon from its users and to get people into a rock and a hard place. DO NOT go with this service provider! ”

“  Never signed up with this company all of a sudden they noticed they were on my bill instead of comed. They were charging me more than double what everyone was paying in my area. ”

“  This company needs to be closed ASAP. They continuously try to reel people in with a promise of 200 gift cards after 6 months of being a customer but when you sign up not only does your bill increase a significant amount but you don't even receive the gift card! You can say oh you have to read the fine print all you want but it still doesn't make up for the fact that they don't send you what is promised and the customer service department (actually the entire company) is extremely rude and unprofessional. When I called to inquire about the gift card the representative was rude so I hung up and stated I would call them back at a later date. The representative took it upon himself to call me back and leave a voicemail on my phone stating to not call them back and I do this over and over again and that I am wasting their time. Whats wasting time is this company continuously trying to scam me. When I called back to get the name of the rep who left me the message I encountered yet another rude representative named Miguel who refused to give me his name and stated "well you should know who you spoke with I'm not giving you any information". Then thought I was going to just hang up after he stated his manager was not available for 4-5 minutes because he was on a call. I waited 10 mins only for the supervisor Frank to come on try to cut me off as Im explaining the situation and eventually transferring me to the customer service department to make an "official complaint". even that representative tried to get me off the phone. This entire company is a joke and I felt I was being pranked the entire time. I reported them to the BBB and I suggest everyone do the same. There is no reason a company has nothing but complaints and can still operate. Their entire review section is filled with 1's and even that is generous, If i could rate them -10 I would. And the one review that is 5/5, you are either straight up lying or you are the company trying to write your own review "SmartConsumer". Just a joke. ”

“  Come to my door saying he needed to "Update my PPL and UGI bill". When I asked for state ID (anyone can make a badge), he said he didn't have any with him (yeah right). Then he ran away. Got a picture of his badge. Name is Cassidy Richardson (or so the badge said). ”

“  I was pulled in during a visit to a local Kroger. This was the worst decision I've ever made in choosing an energy provider. I HIGHLY recommend you NOT choose this company. The bills are extremely high. I left my previous provider for that reason initially the bills were lower but it was a bait and switch. I live by myself and always turn the thermostat up when I leave my house. My thermostat at night never drops below 73 degrees. Again, do not fall for the pitch the temporary employees are giving you. They do not know how bad this company is. ”

“  So I request to activate my account by email, then I called the next day. Someone on the phone told me will activate on next Monday. This was last month. Then couple days ago my landlord told me it's still under their name. So I called and the person on the phone told me I never called because no record of it. I told her I did and she kept saying NO without listen to me and just assumed I lied. She should listen and check what is the problem so if someone that work make a mistakes or didn't report it, they can fix it in the future. But this lady, I guess only her was right. And I have the record on my phone when I called them last month where I had to wait 1 hour 11 min just for them to said I DIDN'T CALL. ”

“  I experienced an unfortunate incident at the entrance of my apartment. A person identifying himself as a "Senior Territory Manager" for "my energy company" persuaded me to sign a document to "update account information." After reviewing his business card, I conducted further research and contacted customer support later that day to cancel the engagement. I hope my prompt action will help me avoid any cancellation fees. The representative did not provide any specific figures, which leads me to believe that I am unlikely to receive a better offer from this supplier. I kindly request not to be approached at my door in the future. ”

“  I called Peco on 8/30/24 and spent 51 minutes on the phone to schedule my service to be turned off on 9/3/24 . However, today 10/9/24 I get a bill and called Peco . To learn that the service is still on at my previous residence. The Rep tell me you can pay bill and file depute but that all I cam tell you and I will schedule shut off for tomorrow by 8am . Peco worth you know what . ”