Recent Bad Reviews

“  I paid NRG for several years for their underground sewer/main waterline repair. A couple months ago I found out my main water line was broken and I paid over $10k to make the repair and sent the claim to NRG with all the documentation and after a few weeks they approved my claim. After waiting for my claim check for several weeks I contacted them and they informed me that they need additional documents which I sent to them. Upon sending them the docs they denied my claim because the leak was under the foundtion of the house and apparently they only cover leakds outside the home which is not what I was told when I signed up for the plan. If you're thinking about using NRG, think twice, they will find any way possible to deny your claim. These guys are pure scammers and you're better off getting coverage with a reputable company that will be there when you actually need the services. ”

“  since i agreed to their service my electric bill has jumped $122,00 a month and seems like i can never get out of my contract without paying an outragous fee i dont and never will recommend them to anyone its a scam ”

“  I was stopped outside Kroger and the salesmen were so helpful and I thought they explained everything. Until I got home and saw the monthly service charges were going to cause me to pay more every month, not save me money. So I called the next day, July 30, to cancel. I canceled within the 7 day period, 2 full weeks prior to my billing cycle starting. And yet, when my August bill arrived, Just Energy was listed as my supplier and my bill was over $200. When I called JE, the rep told me he saw I canceled 7/30, and offered me a $50 gift card emailed to me in response. No! I am not paying for a service I canceled before it went into effect. I was told it was the electric company that was at fault because it could take up to 2 billing cycles to reflect the change. The electric company shows that JE enrolled me Sept 2, and cancelled it Sept 18. How does that even work?! This company is a scam. Save your money and frustration and go somewhere else. ”

“  Signed up a Sam's Club. Sounded good $.13 perkeh. We were not told ha to get that price through the green free nights and weekends we had o

1. Use 200 kwh or more LLUS that 1/3 of that had o be between 9 pm and 7 am.
2 We would be charged extra the green energy.

Several bills we were charged $.16 per kwh and when I called to find out was on on I was informed of the above conditions. After weeks of researching providers we changed after receiving a $893 bill for Hey claimed we used 4000 kwh. Without free nights and weekends would have been a $1000 bill.

I was rudely told to do laundry and run the dishwasher a night. I do not own a dishwasher. I was then told to turn the AC up during the day and down at nigh. Great to sweat during the day in 100 degree weather and freeze a night. I do not have central air just window units. It's a single wide mobile home from 1972 with 3 add-ons and only three of here. Not much laundry to do every night. No way we used 4,000 khrs

We switched companies after this and our bill without free nights went down to $387 the first month and his one is even lower $297. ”

“  Company is a giant set of scams. The individual who came to the door to sign up for the account claimed that their rate would be cheaper than the previous rate I was paying. 1st bill came and it was not in fact cheaper as promised. In talking with customer service they claimed they would in fact cancel my account and waive the early termination fee. When I got my final bill from AEP using IGS what was on the bill but the Early Termination fee again. I had to call a second time to get that waved. Meanwhile the complaint with PUCO was closed when they claimed the salesperson who came to my door no longer worked for them less than 2 months after they signed me up and they told PUCO they were waiving the fee then as well. Do not answer the door or talk with this company. ”

“  Unfortunately, I'm likely going to have to go to court with this company. I moved into a duplex and I noticed something wasn't right about the gas bill. I turned my meter off and noticed I still had gas. I told them about this, a tech came out, and said I was wrong without consulting me. They just came by, looked, and said "false claim". I had to call back and tell them what I did to check for this. So, they came back and lo and behold - my neighbor and I were being charged for eachother's gas. So, after correcting this issue, they credit my neighbor and billed me that credit. I told them I shouldn't have to pay for their mistake that I found for them. They feel differently.
They also like to raise gas prices in the winter sometimes. Even though we're sucking all the natural gas out of this state (PA) they still seem to find the need to prove gouge when gas-heat would be needed most. 2 years at this address and now I don't even use the gas heat, i switched to electric heating appliances and it's CHEAPER! Crazy, right!? UGI is dishonest company with incompetent management. ”

“  Terrible charging me double would not reimburse me by bill was so high for the last year2024. No one contacted me to say my lock in had expired. Bad bad company ”