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NRG Manager here to clarify

“ Rates are adjusted QUARTERLY to undercut the distributor and that is why our plans are 3 months long. March, June, September, and December are the months to call and check in. A good rep will explain that to you multiple times before the end of the signup, but if they did not it is also in writing on the email confirmation, cancellation form, and welcome letter you will receive. What some folks fail to understand is that we cannot possibly remember every face nor force people to pick up the phone or stop in for the 3 minutes it takes to renew your account and always make sure youre saving a few bucks. YOU MUST EITHER CALL TO RENEW OR TO CANCEL TO AVOID THE VARIABLE RATES. I try my absolute best to inform people to the best of my abilities but I can't speak on anyone else's behalf. I wish things were a little clearer and that folks were trained better, but unfortunately that is over my head and I did feel compelled to write this to clarify that it is the customer's responsibility to maintain their account. We have hundreds of thousands of customers, reminder emails get lost and we cannot possibly remember every face, so please put your dates on your calendars.

We are a good company that does a ton of charity work, employ thousands of Americans, and are working on better technology to generate cleaner energy for our future generations.

I hope this helps. ”

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Bait & Switch

“ I your advertised rate for Constellation and signed up for it. When they sent me my confirmation, a higher rate was given. I immediately emailed them for an answer (and to have a legal copy of the document on hand). I got a canned reply saying I would have an answer on 2-3 business days. I had to call them 2 weeks later since I received no other reply. I cancelled their service since they did not answer me and they did a "bait and switch" on pricing. I though I was signing up for .481/CCF but they gave me .499/CCF

Very poor customer service. ”

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Don't Even Try

“ The person who wrote about the bad customer service is right! I called to ask about their rate and probably switch to their service but after being told in the automated message that I was number 1 in line and my wait time would be 1 minute ten minutes went by with no one answering. I hung up and will not try again. With that kind of customer service you have to wonder what kind of company it really is and be fairly sure that when you need to change your plan or question your rate they will not be there to assist you. ”

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Straight up lied to

“ Had a great experience with them the first contract I had. I was told I needed to renew my contract, which I did. However, apparently "renewing" means agreeing to new terms, because my electric bill doubled. When I called to find out the deal, I was told that due to a pricing mistake on Inspire's part, I was no longer eligible for flat rate pricing. I did nothing wrong, the customer service person said, it was their fault -- great, but why single me out to be punished?! Infuriating, and I was stonewalled at every attempt for more information. I used to be a big supporter, but I can no longer support a company that will straight up lie to their customers. I was told they "can't explain any details." What that means is that they won't. ”

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DO NOT KNOW WHAT THEY ARE DOING

“ Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME. ”

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Santanna Energy Services responds February 7th, 2020:

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