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Sold me a defective thermostat, tripled my bills

“ I used my rewards dollars to purchase a Sensi smart thermostat they were marketing through one of their promotions, it was supposed to be "green" and save me a ton of money. Before I installed it I made sure to photograph the wiring of the existing thermostat to ensure I had everything done correctly. This was our first winter in a new house that had a heat pump, which can result in higher than expected heat bills so I was not surprised when my bills in early winter were a little higher than expected. When I received a bill for $576.32 for December's usage we made changes to our lifestyle in order to prevent a bill like that in the future including using our fireplace every single night to provide an additional heat source. This resulted in a bill of $817.56. I called my HVAC professional for a service call and he told me that the thermostat was installed correctly, my heating system was functioning properly, and that my 1 year old heater was a phase-inverter, a top of the line system that should not result in bills like that. The problem was that the Sensi thermostat was not triggering the regular heat, but only using the emergency backup heat component of the heat pump, which is considerably less efficient and more expensive. The thermostat did not indicate it was using emergency heat the entire time, nor did the ap that I was using to check on the heater's usage. So he removed the Sensi thermostat that they sold me and the next month the bill had gone down to $569.07. Average daily usage went down from 208 to 168.6 despite it being an average of 6 degrees cooler. I find it more than a bit odd that the thermostat marketed and sold to me by my electric company resulted in my bill being considerably higher than it should have been for months. I contacted them multiple times and every time I was told to contact a different department. Beware of this company, if there is any issue they will not make any attempt to resolve it. ”

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RIP OFF

“ Company charges triple the amount than local PECO ”

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Buyer Beware

“ As many others of talked about in their reviews, the company's business model appears to be attract you into an introductory offer, then charge obscenely high rates in the hope that you will pay your bills without paying attention. In my case, I have been paying .10790/kwh for the electricity portion of my bill, while PECO rates were .0627/kwh. When I called NRG, they wanted to offer me a new promotional rate.....I guess this works for someone who will stay on top of their tactics, but not for me. As it turns out, I have been paying out of market rates for many years. ”

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DO NOT USE!

“ Company triples your rates at the end of your contract without notifying you. Stay away from them. ”

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CleanSky Energy responds January 18th, 2021:

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Rip off

“ They don't notify that your term is up, they just raise the rate and don't change it when you call to notify them. ”

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